Arpit Beri
Operations Analyst at Zerocap
Arpit Beri
Operations Analyst at Zerocap
Australia
Overview
Work Experience
Operations Analyst
2023 - Current
In my role as an Operations Analyst at Zerocap, Australia, I leverage my skills in several key areas: Order Management: I handle manual trade settlement, ensuring smooth order processing by monitoring liquidity and verifying trade requests against risk criteria. Settlement Management: I oversee banking operations and also assist with client deposits, withdrawals, and address testing for cryptocurrency transactions, and assist with all the necessary settlement adjustments. Additionally, I ensure timely resolution of reconciliation errors if any. My other key duties include: - Processing and managing OTC cryptocurrency trades, ensuring timely and accurate execution. - Monitoring and managing liquidity to ensure smooth trade execution and settlement.
Domestic Payments Officer
2022 - 2023
Working as a domestic payments officer at NAB, my primary responsibility is to assist in developing strategies and improving reconciliation processes for various internal accounts and ledgers. I also support the internal team to handle customer inquiries from the internal Ubank team for account closures, domestic transfers, term deposit maintenance, and other Ad-hoc processes. My other duties involve: • Liaising with various stakeholders within the organization in recognizing and comprehending task requirements. • Completing day-to-day account checks as required, keeping records audit-ready, and monitoring timely recording of transactions using the Oracle Banking Platform. • Formulating reports depicting financial transactions for multiple accounts to review by senior management. • Settling and processing payments for ASX200 and responsible for cross-communication with different banking and external teams via email or Microsoft teams. • Delivering various stakeholders’ expectations by executing diverse business responsibilities such as accountability, integrity, and customer service. • Efficiently processed the establishment, amendment, and closure of Merchant products, reviewing applications, verifying information, and updating records accurately and timely. • Conducted thorough compliance checks to ensure adherence to all applicable regulations and NAB policies. • Critically analyzed assigned tasks to identify potential process or regulatory improvements, proactively identifying areas for improvement and mitigating regulatory risks. Selected Contribution: • Collaborated with cross-functional teams to restructure the reconciliation process of several internal banking accounts, reducing turnaround time by 30%. • Coordinated closely with IT and the Ubank project team to automate key aspects of the migration process, enabling a bigger range of data availability that assists to reconcile the accounts, helping in a 20% reduction in manual labor.
Cryptocurrency Analyst and Trader
2017 - 2022
As Cryptocurrency Trader, I'm engaged in the execution of derivatives transactions, monitoring, and evaluating investment opportunities. I also analyze markets and portfolios for identifying trends and recommending buy-sell positions. Key Achievement : • Produced over 200% ROI in a month by purely focusing on risk management by creating a strategy based on Fibonacci retracement and extension, Elliot wave theory principles, and leading indicators like RSI (Relative Strength Index) and OBV (On balance volume). • Manage a cryptocurrency community with more than 3500 members, and share insights and analyses about the markets on weekly basis.
Portfolio Analyst
2022 - 2022
In my role as a Portfolio Analyst at Delta Blockchain Fund, my primary responsibility revolved around conducting cryptocurrency price analysis, generating macro and micro reports, and managing the company's portfolio tokens. Some of the key tasks I performed included: Collaborating and working constructively with the team to gather, organize, and interpret on-chain data trends for various cryptocurrency tokens. Conducting daily price analysis of the cryptocurrency markets, focusing on tokens that were discussed within the team based on technological preferences. Demonstrating expertise in analyzing different cryptocurrency protocols and preparing macro and micro reports for internal and external research purposes. Assisting the team in developing short-term and long-term investment strategies through research and publications. Working closely with the team on the company's DeFi farming strategies, managing the day-to-day folding, unfolding, staking, and yielding of positions. Utilizing MS-Excel solver to perform portfolio optimization, analyzing trends in cryptocurrency market fluctuations over a 4-year period. Presenting analysis on fluctuations, correlation among major cryptocurrencies, trading volatilities, and profit trends to the general partner. Developing multiple models with various market scenarios to gain insights into market cycles in relation to Bitcoin and Ethereum within the cryptocurrency markets, with the aim of maximizing profits and managing risks. Implementing different strategies to compare protocols and tokens based on revenue generation, on-chain data, technical analysis, derivatives data, and other factors, using specialized tools. Facilitating regular meetings and presentations within the team on a weekly basis to ensure expectations were met and to promote best practices.
Cryptocurrency Trader
2021 - 2022
As a Cryptocurrency Trader at TeraSurge Capital, I was mainly responsible for the execution of cryptocurrency derivative transactions via 3Commas, as well as the monitoring and evaluation of investment opportunities. In order to profit, we evaluated the cryptocurrency's short-term risks, with a focus on risk management and risk analysis. Key duties: • Established multiple frameworks to effectively and efficiently analyze cryptocurrency tokens listed specifically on Binance and FTX. • Streamlined cryptocurrency data from multiple sources such as Etherscan, Coinmarketcap, Yahoo finance, etc. to benefit the team in effectively creating the risk management strategies. • Executed buying and selling of tokens via 3commas and overlooked the historical trading data for the spot markets on Binance to avoid errors. • Performed daily technical analysis for the cryptocurrency tokens and presented it to the director on regular basis to identify volatile tokens to generate short-term gains. • Led a team of 4 members by creating strategies, delegating work, and collaborating with team members at all levels ensuring smooth workflow while ensuring prioritization of deliverables and high-quality work was delivered within tight deadlines. • Tracked and analyzed macroeconomic situations and political developments in order to ensure sound risk management. • Introduced and managed complex strategies, in order to fundamentally analyze various cryptocurrency protocols supervising tokenomics, community hype, on-chain data, tech developments, etc. • Established strong relationship with the team by checking in (via scheduled calls) and gathering feedback to improve the process on weekly basis. • Extensive experience with a variety of Cryptocurrency tools such as TradingView, DeFillama, Token Terminal, NansenAi, Etherscan, Dex tools, etc. in order to maximize the opportunities and identify trends.
International Deposit and Payments Consultant
2021 - 2021
My primary responsibility as an International deposit and payments consultant at ANZ bank was to assist customers with international telegraphic transactions. Key responsibilities included: • Assisted customers in making international telegraphic transfers and receiving money from international accounts. • Responded with empathy and care to customers whilst assisting them with tailored solutions to support them through the processing of the transaction. • Demonstrated excellent customer service and communicated with internal and external stakeholders to handle customer inquiries. • Led customers to the appropriate department to resolve problems if first call resolution was not feasible. • Identified and understood customer needs and educated them regarding products, processes and services whilst negotiating mutually beneficial outcomes. • Liaised with various stakeholders within the organization in recognizing and comprehending customer requirements. • Captured customer feedback accurately to achieve the appropriate resolution. • Delivered various stakeholders’ expectations by executing diverse business responsibilities such as attention to detail, accountability, integrity, and customer service.
Customer Service Representative
2021 - 2021
I offered prompt customer assistance through email as a customer service representative at The New Aim Pty Ltd. by managing client orders, requests, and complaints by leveraging the internal CRM software. I coordinated with the Senior Management team to measure and monitor customer relations KPIs, developing problem-solving techniques to ensure customer satisfaction. Key responsibilities: • Resolved customer service issues head-on, collaborating with senior management when necessary. • Answered 70+ inquiries daily from customers regarding the complete range of products on the website and offered advice, product, and service information. • Demonstrated problem-solving including resolution of complaints, damages, and following procedures according to the guidelines and appropriate escalations. • Facilitated and updated tickets in a timely manner and processed credit notes or refunds as requested. • Cooperated with the ongoing development of the internal CRM system and departmental processes. • Liaised with the freight carriers to ensure the prompt delivery of all orders placed via the website. • Possess Extensive experience with Google Meet, Zoom, Google Sheets, and Docs (company's major source of correspondence).
Customer Service Representative
2020 - 2021
As a customer service representative at The Australian Pizza Co., I provide timely customer service via telephone by processing client orders, requests, and issues using the internal CRM software. I coordinate with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue. Some of my routine work included: • Processing orders, invoices, and payments efficiently leveraging CRM and EFTPOS. • Communicating with customers to give information and advice about the Pizza Co.'s products and items. Key Achievements: • Researched commission rate with delivery partners (Uber eats, Menulog) and employed manual Uber Delivery setting. • Facilitated in increasing profits by 20% and slashing down commission rate to 16% instead of 30% previously while ensuring continuation and enhancements of services. • Offered the opportunity to train new staff on how to be effective on sales and reservations. • Reconciled all transactions (cash and card) at the end of each day and prepared cash drawer for the next day. Commended for excellent accuracy and attention to detail.
Entrepreneurship Experience
2020 - 2020
As an Intern at Spark Deakin, I worked on an innovative idea for creating a social cryptocurrency trading platform to help clients make short-term gains. The ideation internship also offered new learning and skill development. • Demonstrated critical thinking skills using Design Thinking and Brainstorming as a tool in evolving the business Idea and problem statement analysis. • Formulated a solution on a real-world problem that required customer interviews and consumer behavior analysis. • Developed multicultural communication skills by working and presenting in a group of diverse individuals.
Assistant Finance Administration
2019 - 2020
As an assistant finance administrator, I engaged in providing operational support and insights to the managing director as needed. Some of my key responsibilities include: • Analyzing and reviewing applicants' financial status, credit, and outstanding liabilities to determine the feasibility of granting the loan. • Demonstrating high attention to detail and aiding senior leadership in updating the details of clients into AFG Suite. • Completing administrative tasks such as reporting and maintenance of data using MS-EXCEL and scheduling of meetings. • Preparing and updating office records, spreadsheets and presentations using MS-OFFICE to support executive needs and enhance office efficiency.