Boaz Hecht
Founder of 8Flow
Palo Alto, California
Overview
Work Experience
Co-founder & CEO
2022 - Current
8Flow is a self-learning workflow automation engine designed to revolutionize Customer Support! (and other verticals soon! ;-)
8Flow creates an enterprise-grade self-learning workflow automation platform for analyzing and automating customer support workflows.
Raised $6,600,000.00 from Michael Scarpelli, BoxGroup, Leyla Seka, Nat Friedman, Liquid 2 Ventures, David Schneider, Slavik Markovich, Hanover Technology Investment Management, Caffeinated Capital and Trilogy Equity Partners.
VP, Platform
2017 - 2022
Built & led ServiceNow's core platform org across AI Chat, Conversational/Virtual Agent, Mobile, UX Analytics and Omnichannel Employee Experience. Previously, Co-Founder & CEO of SkyGiraffe, a Microsoft Ventures backed startup acquired by ServiceNow in 2017. - Built out an organization post acquisition of 20 people into a global org of 350 pm’s, engineers, designers and QA spanning multiple acquisitions, integrations and organic hiring. - ServiceNow AI Virtual Agent, Live Agent, Omnichannel experience and all other conversational products. Major driver of ServiceNow revenue growth via Pro SKU. - Mobile Platform: Led the re-platforming of SkyGiraffe to develop & launch ServiceNow’s Mobile Platform in March 2019. Zero customers to 4000+ using the product in less than 2 years. Global team at acquisition of ~20 grown to ~100+. - UX Analytics: Exec Sponsor of acquisition and integration of Appsee in 2019. Expanded capabilities to include Web, Virtual Agent analytics as well as Mobile. - Employee Experience ownership across the ServiceNow BU portfolio: ITSM, HR, WSD etc. - M&A: Sponsor/Co-Sponsor/Integrations of several acquisitions at ServiceNow (Appsee - 2019, Attivio - 2019, Qlue - 2017).
ServiceNow Venture invests in a diverse range of innovative technologies across enterprise software.
Co-Founder & CEO
2012 - 2017
SkyGiraffe was acquired by @ServiceNow in November 2017. Raised $10m in venture capital from investors including Microsoft Ventures, Trilogy Equity Partners, Group11 and angels. SkyGiraffe was an enterprise mobility platform that enabled companies to build beautiful native mobile apps that integrated with any corporate system without writing code. Slightly more specifically: SkyGiraffe was a middleware that connected to virtually any enterprise backend, standardized the data to our own proprietary metadata and then had a no-code app/workflow builder for native mobile & desktop web apps. Customers included: Starbucks, FedEx, UPS, McDonald's, PACCAR and Blackrock. Loved every minute of it! (in hindsight ;-))
SkyGiraffe is an enterprise mobility platform that mobilizes back-end data, enabling employees to manage business processes on any device.
Raised $10,500,000.00 from Group 11, Group 11, Trilogy Equity Partners, Kevin Mahaffey, Kaj van de Loo, James Lindenbaum, Ilya Sukhar, Trilogy Equity Partners, Kevin Mahaffey and 500 Global.
Principal
2007 - 2013
Consulting COO, CPO, Corp Dev. Learned a ton working with a bunch of amazing founders and investors in Tel Aviv, Boston and CA and had a great time... also worked with some sketchy people which was less fun... Clients included: - Cloudyn (Acquired by Microsoft) - BigPanda - Logia (Acquired by NASDAQ:APPS) - Innovative Foto (Acquired by Dai Nippon Printing Co)
Business Development Director
2005 - 2007
Associate - Technology, Media, Telecoms
2003 - 2005
Deloitte Tax is an advisory firm that provides tax preparation and advisory services.
Co-Founder & CEO
2000 - 2003
While studying undergrad, I co-founded a fun lifestyle business with a group of close friends. ClubSMS was the UK's first Mobile Advertising Company: focused on promoting bars, clubs, restaurants & prominent DJs (inc Fatboy Slim, Boy George).
Education
BSc
2000 - 2003