Boaz Hecht

Co-founder & CEO

2022 - Current

8Flow is a self-learning workflow automation engine designed to revolutionize Customer Support! (and other verticals soon! ;-)

VP, Platform

2017 - 2022

Built & led ServiceNow's core platform org across AI Chat, Conversational/Virtual Agent, Mobile, UX Analytics and Omnichannel Employee Experience. Previously, Co-Founder & CEO of SkyGiraffe, a Microsoft Ventures backed startup acquired by ServiceNow in 2017. - Built out an organization post acquisition of 20 people into a global org of 350 pm’s, engineers, designers and QA spanning multiple acquisitions, integrations and organic hiring. - ServiceNow AI Virtual Agent, Live Agent, Omnichannel experience and all other conversational products. Major driver of ServiceNow revenue growth via Pro SKU. - Mobile Platform: Led the re-platforming of SkyGiraffe to develop & launch ServiceNow’s Mobile Platform in March 2019. Zero customers to 4000+ using the product in less than 2 years. Global team at acquisition of ~20 grown to ~100+. - UX Analytics: Exec Sponsor of acquisition and integration of Appsee in 2019. Expanded capabilities to include Web, Virtual Agent analytics as well as Mobile. - Employee Experience ownership across the ServiceNow BU portfolio: ITSM, HR, WSD etc. - M&A: Sponsor/Co-Sponsor/Integrations of several acquisitions at ServiceNow (Appsee - 2019, Attivio - 2019, Qlue - 2017).

Co-Founder & CEO

2012 - 2017

SkyGiraffe was acquired by @ServiceNow in November 2017. Raised $10m in venture capital from investors including Microsoft Ventures, Trilogy Equity Partners, Group11 and angels. SkyGiraffe was an enterprise mobility platform that enabled companies to build beautiful native mobile apps that integrated with any corporate system without writing code. Slightly more specifically: SkyGiraffe was a middleware that connected to virtually any enterprise backend, standardized the data to our own proprietary metadata and then had a no-code app/workflow builder for native mobile & desktop web apps. Customers included: Starbucks, FedEx, UPS, McDonald's, PACCAR and Blackrock. Loved every minute of it! (in hindsight ;-))

Principal

2007 - 2013

Consulting COO, CPO, Corp Dev. Learned a ton working with a bunch of amazing founders and investors in Tel Aviv, Boston and CA and had a great time... also worked with some sketchy people which was less fun... Clients included: - Cloudyn (Acquired by Microsoft) - BigPanda - Logia (Acquired by NASDAQ:APPS) - Innovative Foto (Acquired by Dai Nippon Printing Co)

Business Development Director

2005 - 2007

Associate - Technology, Media, Telecoms

2003 - 2005

Co-Founder & CEO

2000 - 2003

While studying undergrad, I co-founded a fun lifestyle business with a group of close friends. ClubSMS was the UK's first Mobile Advertising Company: focused on promoting bars, clubs, restaurants & prominent DJs (inc Fatboy Slim, Boy George).