Chantell Ford
Founding Partner at Rezilyent Capital
Atlanta Metropolitan Area
Overview
Work Experience
Solutions Manager | Popl Teams
2024 - Current
Customer Success Manager | Popl Teams
2022 - 2024
Popl is the leading digital business card platform for teams and individuals
Raised $2,375,000.00 from Y Combinator, Cathexis Ventures, Urban Innovation Fund, Justin Kan and Ralph Gootee.
Founding Partner
2022
Rezilyent Capital is a fund for futurists who want to invest in top-notch founders. We as a community pool our money together and invest anywhere from $50,000 – $150,000+
Rezilyent Capital invests in dangerously resilient, early-stage founders building in Future of Work and Community.
Venture Partner
2022 - 2024
1888 Ventures is rolling fund deploying capital ranging from $250k or less to founders based in the Southeast. We invest on behalf of our partners which consists of high net worth individuals, institutions and family offices
Mortgage Loan Originator
2022 - 2022
American Financial Network is a financial service company.
Export Documentation
2018 - 2018
Handle customer disputes within a high volume call center. Create and issue invoices for origin charges as necessary. Convey information clearly over the phone; express patience, empathy and understanding with voice alone; extract meaning from conversations with people whose native language is other than my own; calm those who are angry and manage multiple calls effectively. Use questioning to identify the specific problem and related information. Logically determine approach to solving the immediate problem. Identify parties that need to be involved in tracing shipments and issues. Make appropriate internal and external contacts and works out a reasonable solution.
Operations Manager
2014 - 2018
Provided timely follow-up with customers to ensure highest-quality service and build positive customer relationships. Created and implemented new processes for evaluating customer experience and processing customer feedback. Front-line support for staff, customer inquiries and customer issues.
Accountant
2012 - 2014
Tracked and audited employee travel submitted for payment Audited procurement card charges of employees on a weekly basis. Submitted employee and vendor payments daily. Prepared monthly reconciliations for 3 departments. Utilized Oracle databases to prepare daily reports.