Chet Mandair

Chief Information Officer

2019 - Current

Advisory Board Member

2022

Member of the Salesforce Ventures Innovation Advisory Board.

Mentor

2015

I serve as a pro bono mentor to Alchemist Accelerator, a venture-backed initiative focused on accelerating the development of seed-stage enterprise ventures.

LP

2022

LP

Commissioner - Parks and Recreation Comission (Volunteer Hours)

2016 - 2019

I serve as Commissioner to the Parks and Recreation Commission, advising the City Council on a system of parks, playgrounds, recreation centers and facilities, and recreation programs as a volunteer.

Head of Expeditions, America's West Region

2017 - 2019

Expeditions (formerly Innovation & Transformation Center) as part of Salesforce Customer Success Group

Sr. Program Executive, Salesforce Customer Success Group.

2016 - 2019

Salesforce is the world's #1 Customer Relationship Management (CRM) platform provider, empowering companies to connect with their customers in a whole new way. Salesforce Customer Success Group and Success Cloud solutions helps Salesforce customers envision, enable, engage and empower their business, their ecosystem, employees and ultimately, their customers. We take every customer from Trailhead all the way through to total strategic and technical transformations. As a Sr. Program Executive in Salesforce’s Innovation and Transformation Center (ITC), I lead a dedicated team of experts who inspire our client leaders to embrace change as the pathway to achieving their most ambitious goals using human-centered design thinking. ITC team members collaborate with brands to develop and demonstrate forward-thinking strategies, innovative capabilities and inventive tools to fuel their journeys beyond competitive advantage to new levels of value and sustainable growth.

Seed Investor and Advisor

2015 - 2016

ContainerX is an enterprise startup that offers a comprehensive ready-to-go container platform designed for enterprise IT that works across a range of platforms. Cisco Systems acquired ContainerX on August 31, 2016. I invested in ContainerX as one of the seed investors with a goal of making containers as a fundamental building block of the data centers of the future by providing a single pane of glass for enterprises to view their entire infrastructure.

Chief Information Officer & Head of Real Estate and Facilities

2014 - 2015

Good Technology is the global leader in secure mobility platform, delivering solutions across all stages of the mobility lifecycle for enterprises and governments worldwide. As CIO, I developed an agile IT business strategy and infrastructure to support growth, improve employee productivity, and withstand the rigors of compliance and security. I drove the company’s transition from a start-up with disparate systems to a centralized IT organization and enterprise driver of digital transformation and innovation. My team rolled out Good on Good Infrastructure as a reference-able client credential to support our transition to next generation platform. I also served as an interim general manager to deliver Good’s first Enterprise Mobility Management cloud offering for SMB vertical with supporting e-commerce capability to drive revenue growth and automate order fulfillment. In November 2015, Blackberry acquired Good Technology. I continued to serve as a consultant and advisor until March 2016.

Vice President Information Technology & Process Excellence

2010 - 2014

SunPower Corporation designs, manufactures, and delivers high-performance solar energy systems for residential, commercial, and utility-scale power plant customers worldwide. SunPower is a subsidiary of Total SA, a French-based energy company, which is the eleventh-largest corporation in the world with annual revenues of $231 billion and 93,000 employees. I scaled enterprise technology and business platforms to support over $1B in growth and launched a strategic B2C platform focused on customer experience in the fast-growing residential lease business. I partnered with eStaff to roll out a Business Process Excellence framework focused on customer value and expected outcomes to improve the high-value processes end to end across multiple organizations which led to achieving operational excellence and delightful customer service. My team received Operations and Excellence Award from Equipment Leasing and Finance Association (ELFA) for our residential solar leasing program and recognition by AWS Case Study for being an early pioneer of using cloud infrastructure for the global energy leasing business model.

Consultant

2009 - 2010

I brought my Enterprise Resource Planning (ERP) expertise to SunPower to define and document standardized global process around order fulfillment and indirect procurement, and work with IT team members to deploy quick wins as part of ‘Burn the Spreadsheet’ program. I helped defined the to-be organization for global IT to help transition from 95% outsourced / contractor model to a balanced team with strategic talent in-house. Also, ended up optimizing the outsourced support model to achieve the benefits outlined in the business case.

Senior Manager

2005 - 2009

Accenture is a leading global professional services and solutions company. I collaborated with global Fortune 500 clients in a variety of industries successfully manage and develop solutions for all aspects of transformative business change leveraging technology, process, and people.

Manager

2000 - 2005

Lead a global team of highly skilled architects to configure, build, integrate, and deploy ERP/CRM packages as part of the overall ERP transformation program. Recognized as one of the experts for large scale ERP production cutover activities including production readiness and user acceptance test.