Chiara Massironi

Head of Developer Network

2023 - Current

I have the privilege of serving Twilio's Developer Relations organization across the Developer Evangelism, Developer Advocacy, Developer Education, Developer Enablement, Developer Content, Strategy & Operation teams.

Director, Developer Enablement

2023 - 2023

The Developer Enablement team equips customers with the tools they need to be successful with Twilio. We do this through high-impact, first-party events that run both virtually and in-person. These events drive brand-loyalty, customer satisfaction (NPS), pipeline and revenue for the business, while providing an avenue for cross-functional Twilio teams to interact with our customers at different stages of their journey. The Developer Enablement organization consists of three teams: Developer Training, Developer Ecosystem and Developer Advocacy.

Director, Twilio Education

2022 - 2023

The Twilio Education team is on a mission to serve developers with high-impact educational experiences at every step of their career. You can learn more about our programs here: www.twilio.com/education In this role, I have the privilege of leading a team of Developer Educators who build educational experiences in a variety of formats- from our educational videogame, TwilioQuest, which is aimed at early-in-career developers and career-switchers, our student ambassador program that prepares students for a career in tech, through to live and on-demand product training for Twilio customers.

Senior Manager, Twilio Education

2021 - 2022

GTM Program Manager, TwilioQuest

2020 - 2021

- Responsible for Go-to-market strategy of the TwilioQuest video game - Launch and ongoing development of Education program - Partnership management - TwilioQuest developer marketing activities across digital channels (blog, email marketing, social media management, Twitch) - Collaboration with engineering team to inform product roadmap

Manager, Twilio Startups, US East & EMEA (Post SendGrid acquisition)

2019 - 2020

(This role is a continuation of my role at SendGrid which was acquired by Twilio in 2019) - Responsible for the success of EMEA & US East regions (Budget management, strategy & implementation) - Responsible for hiring and managing US East & EMEA team - Created team onboarding and ongoing development plans - Focus on global marketing activities for the team - Collaboration with broader marketing organization - Speaker at regional events (The Next Web, Web Summit, Tech Day) - Worked with 300+ startups in mentor sessions and pitch training.

LP Syndicate Investor

2023

Investor in operator LP syndicates for the best founders, angels and VCs in Europe. Funds backed: - Seedcamp Fund VI

Angel Investor

2022

Mentor - IE Women in Tech

2022

Advisory Board Member

2020 - 2022

Senior Community Development Manager, EMEA (Startups)

2018 - 2019

- Responsible for EMEA results - Team lead responsibilities including management - Partnership management at a regional level - Event management for startups team

Community Development Manager - EMEA (Startups)

2016 - 2018

- Brand evangelism/ Community development within the EMEA startup ecosystem - Partnership management - Event management - Speaker at local events - Operations management for EMEA team - Responsible for 100% of UK results - First UK employee for SendGrid, and deeply involved in opening the UK office.

Country Manager, UK & Ireland

2015 - 2016

- Account management for all regional accounts - Responsible for 100% of new business in the region - Event management - Community development activities

Digital Consultant

2015 - 2015

Participated in the British Council Innovation Lab which aimed to develop of an innovative, digital e-learning platform for the British Council to test and adopt across Europe. This project entailed: - Project Management - Marketing - Business Strategy - Business Plan writing - Final pitch

Client Relationship Manager

2013 - 2015

- Responsible for sales operations - Managed over 400 client accounts. - Adopted a consultative approach with clients to understand their recruitment needs and provide them with a personalised solution.

Community Manager Intern and Customer Care

2013 - 2013

- Managed day-to-day social media strategy for the UK and Italian markets, as well as customer care through these channels. - Owned the Facebook, Instagram, Twitter and Pinterest accounts for both regions and sources engaging daily content. - Supported the brands and operations departments through research of potential collaborating brands, and helping to plan the delivery and packing strategy.