CC

Christina Crawford Kosmowski

Chief Executive Officer at LogicMonitor

San Francisco Bay Area

Overview

Work Experience

  • Chief Executive Officer

    2022 - Current

  • President

    2021 - 2022

    Leading go-to-market, strategy, research and development, and customer success practices

  • Board Member

    2019

    NASDAQ: RPD Audit Committee Member

  • Founding LP

    2019

  • Board Member

    2020 - 2022

    Nasdaq Listed SPAC (Ticker: PPGH) that is focused on investing in high growth companies with a commanding presence that are located in Asia and Europe. Converted SPAC to NASDQ: GGR

  • CCO & VP, Global Head of Customer Success

    2017 - 2021

    Responsible for Add on ACV and maximizing & accelerating Customer Value through adoption of the Slack Platform. General Manager of Professional Services, Customer Success, Success Programs, Slack Champion Community, Renewals, Enterprise Training. Founding member of Slack Enterprise and GTM Leadership. Built Customer Success from scratch and defined Customer Success function. Hired from 8 to 350 people which includes Customer Success, Customer Success Programs, Professional Services, Education, Renewals. Led modern GTM model from freemium to sales led to customer success led add on acv. Executive Sponsor for Women's ERG Group Grew revenue from $90m -> $1b. Fastest growing enterprise software company ever to $1B. Led through Direct Public Offering in 2019 and 2nd largest tech acquisition ever to Salesforce in 2020

  • SVP, Revenue Lifecycle Management (Renewals, Sales)

    2015 - 2017

    Ran $4B revenue business that included renewals and led transformation to including add on ACV with $100m ACV achievement. Led transformation of global renewals business and the entire revenue lifecycle process such as systems, analytics, incentives across all of the revenue roles - AE's, SE's, Sr mgmt, renewals.

  • SVP, Customers for Life

    2014 - 2015

    Responsible for overall customer success of our customers by marshaling all post sales resources to ensure customers receiving business value from Salesforce platform and having a positive experience. Led teams of 1500 customer success resources across CS, Support, Services.

  • Vice President, Customers for Life - West Region

    2010 - 2014

    Founding Executive for new Customer for Life approach - cutting edge customer success model. Responsible for customer satisfaction and success for customers in the western region (salesforce largest region) by marshaling all post-sales customer resources to address any customer satisfaction, adoption or renewal issues within the west region, resulting in clear accountability, consistent service and one face to the customer.

  • West Coast Consulting Regional Lead

    2010 - 2010

  • Director, Delivery Excellence Global Services

    2006 - 2010

    Responsible for scaling Post Sales from 3 - 1000's of professionals - Services Products, Consulting Practices, Consulting Methodologies, SI Partner Strategy and Enablement. Created 1st Cloud Implementation Methodology used by 1000's of Cloud Providers today.

  • Managing Principal - Enterprise Consulting

    2002 - 2006

    1st hire in Enterprise Consulting leading Salesforce largest customers and trailblazing customers to get SFDC into new markets. Worked closely with product, engineering to bring these trailblazing customers live and successful.

  • Technical Program Manager - Consulting

    1999 - 2002

  • Industrial Engineer

    1998 - 1999

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