CF

Cristina Fonseca

General Partner at Indico Capital Partners

Portugal

Overview 

Cristina Fonseca is a tech entrepreneur and investor, currently serving as a General Partner at Indico Capital Partners. With a background in software development and business strategy, she co-founded Cleverly.ai (acquired by Zendesk) and Talkdesk, and has invested in companies like Rows and Infraspeak. Fonseca's career highlights include co-founding successful startups, leading product development at Zendesk as VP, and making strategic investments in emerging tech companies at various stages of growth.

Work Experience 

IC

Indico Capital Partners

  • General Partner

    2017 - Current

    Co-founder and Venture Partner of Indico Capital Partners - a leading institutional and independent venture capital firm based Lisbon focusing on Seed to Series A companies in fields like SaaS, Artificial Intelligence, fintech, cybersecurity and digital startups.

Z

Zendesk

  • VP, Product

    2021

Business Made Simple University is disrupting the higher education industry.

businessmadesimple.com
G

Galp

  • Non Executive Board Member

    2019

C(

Cleverly.ai (acq. by Zendesk)

  • Co-Founder and CEO

    2018 - 2021

T

Talkdesk

  • Co-Founder

    2011 - 2016

    Talkdesk allows any company to create a call center in 5 minutes just by using a web browser. Built a company from the ground up, wearing various hats. Was responsible for engineering operations, design and user experience, product management, marketing operations, customer relations, and knowledge management. Started by playing the roles then built the teams around those areas. Lead by empathy and determination, while identifying and promoting innovation and autonomy. - Hired and trained a world class team of 75 people in Portugal, mainly engineers. - Scaled from 0 to 150 employees, raising more than $24M. Transitioned from an engineer to a manager focused on efficiency. - Managed team morale, communication, and retention through mentoring, agility, and power of example.

Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.

Raised $497,450,000.00 from Top Tier Capital Partners, Whale Rock Capital Management, Franklin Templeton, Willoughby Capital, Alpha Square Group, Amity Ventures, TI Platform Management and Viking Global Investors.

talkdesk.com
WE

World Economic Forum

  • Global Agenda Council on Europe

    2014 - 2016

  • Curator Global Shapers Lisbon Hub

    2014 - 2015

Bouncely

  • Co-Founder

    2011 - 2011

    Amazon SES (Simple Email Service) bounce tracking and real-time parsing. Responsible for the design, frontend development and operations of the web tool. Supported around 100 paying customers.

VEEP

  • Co-Founder

    2009 - 2011

    Online video academy / tutoring platform for high school students. Responsible for the full-stack development, content and operations of the platform. Coordinated the content production covering the oficial school programs with 4 teachers. Created the Math course covering 3 academic years and 80+ hours of video.

I

INESC-ID

  • Researcher at Distributed Systems Group

    2008 - 2010

Education 

Investments 

Rows

Series Unknown

Total funding: $34M

Infraspeak

Convertible Note

Total funding: $11M

Amplemarket

Seed

Total funding amount not yet available

EatTasty

Angel

Total funding: $1.2M

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