Detra Gilreath
401k/Benefits Administrator, Benefits Coordinator, Benefits Specialist, Retirement Plan Specialist,
Detroit Metropolitan Area
Overview
Work Experience
Benefits Administrator
2017 - Current
Responsible for administration of Group Health, Dental, and Vision plans, Company 401(k) Plan, Group/Supplemental Life & AD&D, Long and Short Term Disability, FSA and HSA plan administration. Responsible for auditing 401(k) bi-weekly account reconciliations. Processing all enrollments, terminations, changes with carriers. Distributing appropri-ate correspondence and documents to employees in a timely manner. Knowledge of HIPAA, FMLA, FLSA, and ADA. Interpreting plan language, processes and procedures for all inquiring active and inactive employees. Exercising top notch conflict resolution skills while providing world class service.
Benefits Administrator
2016 - 2016
Responsible for administration of Group Health, Dental, Vision, Group/Supplemental Life & AD&D, Long and Short Term Dis-ability, Flexible Spending Plan, and H.S.A. Provide support to Implementation Team during on-boarding process of new clients. Responsible for auditing weekly account reconciliations. Process all enrollments, terminations, and changes with carriers. Process COBRA and State Continuation documents to employees in a timely manner. Systems used include: Apex, Saas, HRP, HRC and COBRA Solutions systems.
Sr. 401k Administrator
2014 - 2016
Responsible for creating and distributing enrollment materials to our various eligible participants. Communicate protocols and guidelines for contributions/distributions, enrollment data entry, distribution request processing (loans, withdrawals, Hardships). Participant account inquiries & updates, responsible for auditing weekly account reconciliations. Generating weekly wire transfer requests to our provider. Exercising top notch conflict resolution skills while providing world class service. Educate participants on ways to maximize their retirement plan by identifying, responding to and assessing their needs to facilitate contribution limits.
OSR PEER LEAD
2013 - 2014
Prequalifying online inquiries for personal and title loans. Obtaining demographic, financial, personal information for the purpose of determining loan credibility and approval. Training all new hires to the floor on policies, procedures, conversion goals and timeframes for proper completion. Identifying challenges and implementing solutions
Advisor 401k Representative
2008 - 2013
Process account inquiries, historical transaction information, check replacement and distribution payouts. Communicate protocols and guidelines for contributions, loan processing, market trades, and withdrawals. Exercising conflict resolution skills while providing world class service. Educate customers on ways to maximize their retirement plans by identifying, responding to and assessing their needs to include tax considerations and relevant timelines.
Fidelity is a privately-owned investment manager focusing on a diverse set of customers.
Raised $152,825,000.00.
Retention/Conflict Resolution Specialist
2007 - 2008
Profile assistance, developing customer headlines & profile descriptions. Trouble shooting system errors, chat web camera assistance, policing live video chat rooms, managing heavy phone calls, processing internet inquiries in a timely manner. Total site walk through assistance, new hire screening and training.
Child Support Officer II
2005 - 2007
Duties include collections, managing heavy phone call, paper and internet inquiries in a timely manner. Managing a caseload, generating monthly status reports, Interviewing new/current clients for the purpose of obtaining and enforcing Court Orders. Exercising strong eligibility and client service analyst skills. Gathering information, well skilled in the instruction, demonstration, and interpretation of policies in a public and/or private enterprise. Conducting financial audits, investigations, complaint resolution. Generating legal remedies (i.e. wage garnishments, order of examinations, Contempt). Responding to client/ other agency inquiries in a timely manner, assisting other agencies, court assistance (i.e. interviews and if required, testimony).
Child Support Officer II
1998 - 2005
Duties include collections, managing heavy phone call, paper and internet inquiries in a timely manner. Managing a caseload, generating monthly status reports, Interviewing new/current clients for the purpose of obtaining and enforcing Court Orders. Exercising strong eligibility and client service analyst skills. Gathering information, well skilled in the instruction, demonstration, and interpretation of policies in a public and/or private enterprise. Conducting financial audits, investigations, complaint resolution. Generating legal remedies (i.e. wage garnishments, order of examinations, Contempt). Responding to client/ other agency inquiries in a timely manner, assisting other agencies, court assistance (i.e. interviews and if required, testimony). Admitting Interviewer II Responsible for interviewing potential and ongoing mental health consumers. Exercising strong eligibility and client service analyst skills. Obtaining financial and social/demographic information. Determining eligibility for state payment programs U.M.D.A.P. and M.I.S.P. For services provided at the Psychiatric Assessment Center for Treatment (PACT), The Psychiatric Health Facility (PHF) and Child Protective Services to name a few. Duties included computerized data entry, use of various locate and information systems daily.