Devon Horace
Program Manager | Digital Operations Expert | MBA | PMP
Devon Horace
Program Manager | Digital Operations Expert | MBA | PMP
United States
Overview
Work Experience
Principal
2023 - 2024
Identified and evaluated new investment opportunities, conducting due diligence and market research to assess market opportunities on potential portfolio companies, and negotiating and structuring deals.
Senior Solution Delivery Manager - Innovation and Technology
2022 - 2023
Researched, strategized, and deployed new digital and emerging technologies to enhance business and technology operations. - $1M annual savings through project prioritization. - Streamlined tech operations processes while reducing redundancy within the tech stack.
Senior Service Delivery Manager
2020 - 2022
Facilitated engagements between business and technology partners in defining and articulating the necessary service levels to ensure effective IT service delivery for Nike retail stores across North America. - Collaborated with cross-functional technology support teams for retail IT support in North America - Identified IT operations process improvements and maintain end-to-end accountability for customer satisfaction and overall delivery excellence - Managed communications to business customers, store Operations, and contractors.
Senior Information Technology Project Manager
2018 - 2020
Managed new store openings for North America and ensure every new/remodeled Nike store opened with a strong tech infrastructure to support Nike’s in-store digital experiences. - Drove end-to-end documentation for service delivery of commissioning a Nike Retail location. - Oversaw technology capabilities and day-to-day cadence of multi-platform, cross-functional Nike and vendor teams. - Supported and implemented a store opening process for global new store openings across all geography teams with Tech Operations.
Technical Project Manager
2016 - 2018
Managed IT services for new stores, remodels, and brand activations. Maintained project schedules and infrastructure build-outs for each new store opening, including collaborating with the Information Technology Team and the communications services provider to ensure all standards and expectations were satisfied. - Collaborated and managed project teams that range from product managers to IT and QA engineers as well as business stakeholders. - Conducted cost-saving project saving $5M FY18. - Opened and Managed 75+ Nike Retail Stores and 150+ Brand Activations.
Business Systems Analyst
2015 - 2016
Drove cross-functional collaboration strategies with Nike Communication and IT Network Engineers and Mall Property and Facility Managers in upgrading legacy circuits or connectivity systems, completing over 150 stores in less than 3 months, eliminating an estimated 3-month project backlog.
Product Ambassador
2013 - 2015
Collaborated with Nike Product Development, Marketing, and Merchandising teams on current market trends, competitor analysis, and consumer insights in NYC market. Curated focus groups for Nike Sportswear, Running, Athletic Training, and Basketball product development partners. Recognized for expert product knowledge across multiple men’s and women’s product categories. • Led team that delivered a record $75M sales year. • Raising sales from 67.2% to 122.7% of goal.