Engin Utkan

Founder

2023 - Current

Flow Canvas Academy provides Salesforce training services.

Founder

2018

BRDPro Consulting provides Salesforce consulting services.

Salesforce Principal Consultant of Process Automation

2021 - 2023

Angel Investor

2021 - 2022

Angel Investor

2017 - 2022

Angel Investor

2015 - 2022

General Manager

2013 - 2018

• Led the company with full P&L responsibility. • Achieved a profitable organic revenue growth of 33% in 2017. CAGR over 5 years: 24%. • Managed 40 accounts in various industries such as Telecom, Banking and Financial Services, E-commerce, Technology, and Gaming. • Led Finance, Operations, IT, HR, Business Development, Sales & Marketing, Information Security. • Managed 2,400 people in four cities & four locations including German nearshore. • Improved client satisfaction, employee satisfaction. and brand recognition.

Director of Business Development & Operations

2008 - 2013

• Assistant General Manager of Business Development and Operations with P&L responsibility. • Grew the revenues of outsourcing call center 5 times in 5 years: 35 accounts and $20M in revenues. • Led Business Development function, including the design of new products and services, pre-sales and sales activities (private & government tenders), strategic partnerships, pricing. and marketing. • Set up Salesforce.com to manage the sales pipeline and the sales team efficiently. • Managed 2,300 employees in 11 cities for customer accounts including Digiturk, Turkcell, BP, Sony, Denizbank, Ministry of Education, Ministry of Health and Ministry of Labor. Achieved 84% B2B CSAT. • Created and managed the business plan for Global Bilgi entry into Ukraine and Belarus Market.

Global BPO & Service Desk Manager

2004 - 2008

• Led Service Desk (Call Center) and Business Process Outsourcing in Siemens Turkey. • Managed 600 call center employees in 20 projects, including the Toshiba Project (technical help desk in three European languages), LocIST Project (technical help desk in German language), Command and Control Center (technical monitoring of European servers), HSBC, Garanti, and Citibank. • Shaped the future of Siemens call center business as a member of the Global Service Desk Council. • Responsible for the Budget and Profit & Loss of Istanbul Global Production Center.

Mobile Customer Service Department Manager

2001 - 2004

• Managed Customer Service Department of 400 mobile telecom support employees responsible for inbound & outbound calls, front & back office, activations and corporate client services. • Consistently achieved 96% customer satisfaction based on independent surveys. • Designed a Customer Service IVR to provide information and transaction support. • Managed an outsourcing vendor for document scanning, indexing and archiving.