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Hyelin Lee

Corporate Strategy Manager at ServiceNow

San Francisco, California

Overview 

Hyelin Lee is currently the Product & GTM Strategy professional at ServiceNow, leveraging her background in AI and SaaS from roles at BCG and various investment firms. With experience as a Senior Associate at BCG and roles in strategic planning at ServiceNow, she excels in developing business strategies and driving growth initiatives.

Work Experience 

  • Corporate Strategy Manager

    2024 - Current

ServiceNow Venture invests in a diverse range of innovative technologies across enterprise software.

  • Partner Ops Intern

    2023 - 2024

    • Workato is a Series E startup, renowned for its no-code/low-code enterprise workflow automation solutions. It is backed by Salesforce, Battery Ventures, and Redpoint Ventures. • As Partner Operations team's second hire, I lead projects enhancing sales funnel efficiency and partner sales managers' workflow through strategic tech stack integration and data analysis.

Workato is an enterprise automation platform that helps organizations work faster and smarter without compromising governance and security.

Raised $415,000,000.00 from Tiger Global Management, Altimeter Capital, Unbound Ventures, Insight Partners, Geodesic Capital, Battery Ventures and Redpoint.

  • Business Intelligence Analyst Intern - Strategy & Operation

    2023 - 2023

    • Identified and quantified key strategic priority areas to adopt ServiceNow's product in the $xB industry sector, using market research and pipeline analysis • Created brand-new revenue forecast model for ServiceNow which impacted 3-year strategy planning

ServiceNow Venture invests in a diverse range of innovative technologies across enterprise software.

  • Principal

    2021 - 2022

    • Expanded the role to be US Investment Lead; building the network with Korean American entrepreneur community and SaaS VC/startups in early stage

  • Senior Associate

    2020 - 2021

    Atinum Investment is Korea-based VC specializing in late-stage, with the largest VC fund in Korea. I focus on SaaS, Digital Contents and Ed tech while covering Service/Platform and Contents sector. Investment(Selected among the investments I made as Senior Associate and Principal) : [SaaS] • Marq Vision (Counterfeit detection SaaS powered by AI and image recognition technology) • Jobis & Villains (Tax reporting / reimburstment solution for SMB and gig workers; no.1 service in Korea with 10M+ registered users) • Classting (SaaS for public school teachers, parents and students; no.1 M/S in elementary school segment) • Howser (Logistics SaaS and B2B service for marketplace and furniture OEMs) [Contents] • Ridi Corporation (Operating Ridi, no.1 e-book platform in Korea and Manta, the leading webtoon platform in North America; Backed by GIC in the latest round with $1B+ valuation) • Postype (Korea no.1 community for webtoon / webnovel artists and their fans, with 3m+ monthly organic visitors) • Watcha (Korea-based OTT platform with top-notch contents curation algorithm) [Ed tech] • Epop Soft (Operating 'Mal-hae-VOCA', the leading english tutoring app in Korea) • Jaranda (O2O platform for private tutors, parents and Pre K-12 / elementary students) [Others] • Law&Company (Operating LawTalk, no.1 ad platform for lawyers to advertise to potential customers) • CMI Parnters (the fashion platform for Pre K-12 kids)

  • Associate (Investment Group)

    2018 - 2020

    Kakao Investment is the strategic investment arm of Kakao Corporation, the Korea-based tech conglomerate with market cap of USD 24B+ • Conducted comprehensive analysis on 100+ startups and invested in 4 ICO projects and 6 startups across Korea, Indonesia, and United States (total investment amount: USD 18 million) • Led the new business expansion of a portfolio company (hair salon reservation platform) to nail care sector and drove the initiative by negotiating with product OEMs and setting up a data-driven product planning process with engineers • Performed a major role in expanding corporate portfolio to Indonesia by networking with key local VCs and sourcing deals; led 4 local investments (a video production studio, a coworking space operator, the 1st local capsule hotel chain backed by Sequoia, and local coffee chain recently becoming unicorn) and secured 10+ pipelines • Supported the follow-on funding round of a portfolio company (social game developer) by preparing IR deck from scratch and tapping potential investors; the company successfully closed the follow-on round of USD 13 million

  • Senior Associate Consultant

    2015 - 2018

    • Key member of the retail & consumer goods team; advised domestic conglomerate clients for online platform strategy, competitiveness diagnosis, and partnership • Received early promotion offer (2018)

BCG Securities focuses on wealth management with high net worth individuals.

  • Visual Display Division, Customer & Market Insights Group Intern

    2014 - 2014

The main role of GSG is to enhance Samsung’s business performance and global reach, while simultaneously developing a pool of talented

  • Research Analyst

    2013 - 2013

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