Jay Atkins
Customer Success Manager
Melbourne, Victoria
Overview
Jay Atkins is a Customer Success Manager in Melbourne, Victoria, with a background in law and education. He has excelled in roles such as Volunteer Paralegal at Refugee Legal and Classroom Teacher at various schools, showcasing his expertise in complaint management, cultural competency, and teaching English as a Second Language.
Currently serving as a Customer Success Manager at Josef, Jay Atkins leverages his legal and educational background to excel in complaint management and interpersonal communication, demonstrating a strong track record in customer service and sales.
Work Experience
Customer Success Manager
2023 - Current
Volunteer Paralegal
2022 - 2023
Working in the Afghanistan Clinic to assist in processing 449 visa applications for clients. Interviewing clients over the phone to pre-fill application forms and draft accompanying statements. Researching country information to assist supervising lawyers to prepare for hearings.
Casual Relief Teacher
2017 - 2022
Blended Synchronous Learning Assistant
2022 - 2022
Assisting lecturer Gary Cazalet to deliver Law Apps and Future Lawyer classes using blended synchronous learning.
Classroom Teacher
2016 - 2017
Classroom Teacher
2015 - 2015
Classroom Teacher
2015 - 2015
Customer Service Specialist
2008 - 2014