Jeff Marshall
Applications Program Manager at Robert Half
Jeff Marshall
Applications Program Manager at Robert Half
San Francisco, California
Overview
Work Experience
Applications Program Manager
2019 - 2023
Workday financial integration project moving all financial records, transactions, and reports to Workday Lead team of Project Manager and Project Coordinator direct reports with Project Portfolio Management Workday integration management for Finance, Human Capital, Payroll, and Professional Services. Created and implemented on-boarding plan to move training from 90% in person training to 80% self directed learning that scales for multiple positions and multiple new hire same day starts Directed tribal knowledge categorization and documentation, tool documentation and training videos, created on-boarding checklist process for self directed, time flexible, repeatable training
Director, Partner Operations
2017 - 2019
Launched 50 new hospitals, including planning, training, and support across the US Created, built, vetted, and implemented global processes for partner hospital launches Created technical instructions for tablet and software provisioning, implementation checklist, mobile device management software handbook Business Operations, Project Management, Process creation, Jira Atlassian, Kanban, SCRUM, Sprints, User experience, User interface, Salesforce IQ, hardware provisioning, launch plans and implementation, vendor operations, partner operations, pipeline management, prioritization
Operations Program Manager
2016 - 2017
Automated Vehicle training program management, operations, data collection, process improvement and driver training
Operations Program Manager Capital Management
2015 - 2016
Led and designed project to define and track team priority application with future headcount predictive model based on past program implementation and strategic priorities. Lead global vendor team in all invoicing for OEM partners including maintaining and improving all financial controls, audits, SAP reports, with escalation management.
Global Project Manager/Operations Program Manager
2008 - 2015
Leadership roles - OPERATIONS MANAGER, CAPITAL MANAGEMENT l GLOBAL OEM OPS Led and designed project to define and track team priority application with future headcount predictive model based on past program rollouts and strategic direction. GLOBAL PROJECT MANAGER l GLOBAL COMMERCIAL OPS PMO Saved 32,845 hours in FY11 in reduced cycle time vs. traditional inquiries. Moved average cycle time to 7 minutes vs. 4 hours for traditional inquiries. Global net customer satisfaction increase since rollout averaged score (out of 200) totaled 187 vs. traditional inquiry score of 159, a difference of 28 points. BUSINESS MANAGER l GLOBAL COMMERCIAL OPS LEADERSHIP TEAM Restructured and condensed rhythm of the business for Commercial Operations Leadership team, including creating agendas, supporting documents and facilitating scorecard, finance, project and people reviews. UNIVERSITY RELATIONS MANAGER l UNIVERSITY, ACADEMIC, K-12 Led University/Academic Relations team of 25+ volunteers with 5 project managers who oversee focus areas of: University Projects, Grow Share, Internship, Local Engagement, and K-12 team. Supply Chain Management/Logistics: Led team of six to move supply chain of Microsoft hardware peripherals (mouse/keyboards etc.) and marketing items from regional 3PL to global 4PL and integrate with existing XBOX supply chain in fulfillment and systems. Manufacturing: Led team of five to forecast production and fulfillment needs for upcoming year in Microsoft software (Windows/Office etc.) in DVD manufacturing plant in Puerto Rico using six sigma processes. Client/Contract/Supplier management: Led a team of thirteen global participants to rollout new customer inquiry management software. Negotiated with global vendors to agree on new metrics and associated compensation, hours of operation, headcount and other targets.
Business Manager for Customer Operations Leadership Team
2011 - 2012
Restructured and condensed rhythm of the business for Commercial Operations Leadership Team, including creating agendas, supporting documents and facilitating scorecard, finance, project and people reviews. Created handbook for turn-key role and condensed master work back schedule gaining efficiencies to consolidate role into existing operations business manager functions. Simplified hiring and attrition forecasting through HR collaboration, streamlining Chiefs of Staff process in attaining data. Coordinated Commercial Business review process with global Chiefs of Staff consolidating top business drivers for report and presentation to VP of Operations. Delivered insightful analysis of headcount hiring and attrition into opportunities for improvement approved by leadership team.
University/Academic Relations Lead
2010 - 2011
Led University/Academic Relations team of 25+ volunteers with 5 project managers who oversee focus areas of: University Projects, Grow Share, Internship, Local Engagement, and K-12 team. University Projects: University of Nevada Project found spend of over $4 million in costs of Customer/Partner Experience (CPE) efforts for FY11, rising CPE costs YOY but decreasing tracking of CPE projects in project tracking. University of Nevada Journalism School project class created marketing plan which won $30,000 in grow share funding from Microsoft Sales & Finance. Cornell Revenue Project team found net partner satisfaction correlations tied to revenue with distribution partners and a negative correlation with large account reseller partners including a "ceiling effect" score where diminishing returns are seen. University of Texas project improved Microsoft Online Advertising order to cash efficiency. Rutgers University provided Microsoft OEM team with emerging market analysis
Account Manager, Customer Support
2004 - 2008
Represented two store accounts with large inventories including order processing while exceeding sales goals and customer expectations. Created reporting process to assign values to aging inventory in order to assess value in terms of revenue.
Quality Control Manager
2002 - 2004
Liaison between Engineering, Planning, and Geo-Technical Departments Recruited and Trained All New Lab Employees Created and Implemented test sample filing system and trained all employees on policy and procedure of system
Teller
1998 - 1999
Provide exceptional customer service, timely transactions and appropriate banking solutions.