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So, you’re a newly minted Customer Success leader — now what?
Talks about SaaS, Customer Success and Saastr
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John Gleeson
General Partner at Success Venture Partners
San Francisco Bay Area
Overview
John Gleeson is the Founder & Managing Partner of Success Venture Partners, with previous experience as VP Customer Success at Motive Inc. He has a strong background in venture capital and customer success, and has successfully founded and managed various businesses and initiatives in the San Francisco Bay Area.
Highlights of his career include founding Success Venture Partners and co-founding the SF Customer Success Meetup, showcasing his leadership in the venture capital and customer success sectors. Gleeson's current role involves investing in seed and pre-seed stage companies in sectors such as Sales & CRM, Future of Work, Data Services, and SaaS, focusing on angel, scout, and solo-capitalists.
Work Experience
Founder & General Partner
2023 - Current
Success Venture Partners invests at Seed and Pre-Seed to support founders during founder-led Customer Success and every stage that comes after.
Co-founder - Customer Success Meetup
2018
The world's largest Meetup for Customer Success, hosting events in San Francisco and New York, including New York City Customer Success Week.
Vice President of Customer Success
2017 - 2023
Led Customer Success from $1 million in ARR through to $300 million in ARR, serving over 130,000 customers, supporting a team of 150 people and creating a company worth $2.85 billion.
Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy.
Raised $567,300,000.00 from California Technology Ventures, Insight Partners and Kleiner Perkins.
Venture Scout
2021 - 2023
Index Ventures is a venture capital firm that helps the entrepreneurs turn bold ideas into global businesses.
Vice President Customer Success
2013 - 2017
First hire, led functions in Product and Sales before becoming VP of Customer Success
Founder
2008 - 2014
Exit Spring 2014
Product Manager
2011 - 2011