Jon Arnold
Principal at J Arnold & Associates
Jon Arnold
Principal at J Arnold & Associates
Toronto, Ontario
Overview
Work Experience
Principal
2005 - Current
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation. Core areas of expertise include unified communications, collaboration, team messaging, cloud services (UCaaS/CPaaS/CCaaS), AI, automatic speech recognition (ASR), future of work, contact centers, customer experience, video, VoIP, and social media. He has been consulting in many of these areas since 2001, starting as an analyst at Frost & Sullivan, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis B2B, TechTarget and No Jitter. Additionally, Jon is a BC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC. In 2019, he has served as a judge both the Voice Summit 2019 Awards, and has been a Best in Biz Awards International judge since 2016. Also in 2019, Jon was named a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”.
VoIP Program Leader
2001 - 2005
Strategic consulting and market research on the VoIP industry. Main focus is nextgen networks, and how service providers are transitioning from circuit to packet. Produce a regular stream of industry studies, usually related to vendor offerings in areas such as media gateways, softswitches, media servers, application servers, and session border controllers.
President
1986 - 2000
Operated a market research consultancy for 15 years focused on B2B. Provided full range of market research - both qualitative (in-depth interviews, focus groups) and quantitative studies. Conducted assignments across a broad range of sectors, including telecom, tech, financial services, health care and transportation. See JAA website for more info about market research capabilities: www.jarnoldassociates.com