Jonty Knox
Founder of CustomerOS
London, England
Overview
Work Experience
Co-Founder and CPO
2022 - Current
Building the only customer centric, full-lifecycle CRM at customeros.ai We replace Apollo, Hubspot, Salesforce, Zendesk, Intercom and every other Prospecting/CRM/CSP/CS platform out there.
Venture Partner
2024
Advisor
2021
Advisor
2021
Product
2021 - 2022
Democratising access to great financial health. Backed by Sequoia Arc, Global Founders Capital and Flash Ventures
Head of Product
2019 - 2021
• Sold Voxbone to Bandwidth, Inc. for $519.4 million in Oct 2020 • Lead a growing team of highly performing Product Managers • Responsible for Voxbone's software strategy 2021 Most Innovative Product Winner - UC Awards 2020 Best VoIP Innovation Award Winner - ITSPA Awards 2019 Best Voice Service Innovation - Mature Market Award Winner - Global Carrier Awards
Lead Product Owner
2019 - 2019
• Increased responsibility taking on a Lead Product Owner role at Voxbone • Lead and grew a team of highly performing Product Managers • Responsible for Voxbone's mid-term product backlog management and execution • Built strong process and made technical architectural decisions to maximise business value creation and increase delivery velocity • Focussed on execution improvement and go-to-market support • Delivered a bespoke billing overhaul project covering all major Voxbone Product lines, simplifying price management
Platform Product Manager
2018 - 2019
• Joined Voxbone as a Product Manager responsible for Platform and Network at Voxbone • Led a successful all-encompassing business transformation project enabling Voxbone as a leading global SIP trunk wholesaler to offer the same enterprise-grade security, best-in-class network and highly flexible connectivity to our growing Enterprise customer base • Fully responsible for the product lifecycle (design to deployment to operations to end-of-life) to fulfil business requirements within my domain • Worked to improve Voxbone's flavour of agile workflow (experience in Scrum, Kanban and XP) • Key Technologies: SIP, CaaS, API, Postman, ELK (Elasticsearch, Logstash, Kibana), Kafka, RabbitMQ, Microservice Architecture, Cassandra, MariaDB, Homer, HEPIC, Event Driven Architecture
Product Manager
2017 - 2018
• Solution Manager on the BT Account responsible for Copper and Fibre products into Openreach • Success in two $100M+ RFP wins for hardware and services into Openreach • Responsible for full product lifecycle (design to deployment to end-of-life) to fulfil customer requirements cost-effectively • Technical, customer facing role requiring communication and strong relationships with senior management and CxOs • Experience in analytics, modelling and bid management resulting in effective presales activities and innovative ITT/RFP responses • Key Technologies: GPON, XGSPON, NGPON2, VDSL, G.fast, Copper Vectoring, P2P Ethernet, 10GE, 100GE, Huawei NCE/CloudFAN, SDN, Access Virtualisation, 5G, MG.fast
Graduate Project Manager
2015 - 2017
• Project Manager on the BT Account for Openreach • Independently managed a successful exchange hardware installation and commissioning project, responsible for 1000+ sites/year and multiple engineering teams. • Worked as part of a team as deployment lead rolling out a trial of FTTP/FTTH to a small area, utilising a variety of innovative technological advances and deployment methods to overcome economic constraints.
Intern
2013 - 2013
• Worked in Geophysics team on the collation and correction of historical capillary pressure data, followed by integrating data to a database and building reporting functionalities