Josh Gould
Director of Product Management at Otter.ai
San Francisco, California
Overview
Work Experience
Director of Product Management
2023 - Current
Hands on product manager working at the intersections of AI and UX to build and grow useful meeting collaboration and communication tools. Recently launched new Otter.ai meeting pages with AI generated action items and AI chat channels.
Otter.ai improves business team productivity by providing an app to capture, share, and recall all meeting notes.
Raised $73,000,000.00 from Draper Associates, H. Barton Asset Management, Draper Dragon, Fusion Fund, Slow Ventures, NTT DOCOMO Ventures, Spectrum Equity, Gutbrain Ventures, Horizons Ventures and Duke Angel Network.
Group Product Manager
2022 - 2023
• PM lead for Google Search, focusing on the user experience of the Google Discover Feed, a highly personalized ML powered content recommendation engine, with 1B+ MAU across multiple surfaces including the Google iOS and Android apps, Android -1 screen and Chrome homepage • Launched a 0-1 widget platform on the Google app home screen, including personalized weather, stocks and sports scores, to help people quickly satisfy their daily information needs without typing, and increase customer satisfaction and engagement • Collaborated with UX to develop a cross-platform design system by defining UI principles, patterns and formats that scale across mobile and large screen surfaces, sunsetting old formats and empowering partner teams to build new features • Drove innovation by building a Labs development and user research program to enable teams to prototype and get user research feedback 10x faster than on production
Google is a multinational corporation that specializes in Internet-related services and organizes the world’s information.
Raised $26,100,000.00 from Angel Investors LP, Kleiner Perkins, Signatures Capital, Sequoia Capital, Arnold Schwarzenegger, Shaquille O'Neal, Henry Kissinger, Google and Tiger Woods.
Product Manager
2020 - 2022
• PM lead for video chat on Instagram, responsible for the overall product experience including user interface, media quality and operations • Defined strategy and drove execution on cross-app (Messenger, WhatsApp, Instagram and Facebook) video chat engagement projects, including building and optimizing a linked based video chat ‘Rooms’ product • Directly and indirectly supported PMs and a cross-functional team of ~50 people
Instagram is a free photo-sharing application that enables its users to take photos, apply filters, and share them on social networks.
Raised $57,500,000.00 from Greylock, Thrive Capital, Baseline Ventures, DST Global, Benchmark and Sequoia Capital.
Product Manager
2017 - 2022
Product Manager on Facebook News Feed and Instagram video chat
Meta is a social technology company that enables people to connect, find communities, and grow businesses.
Raised $25,607,817,488.00 from ValueAct Capital.
Product Manager
2017 - 2020
• PM lead on the News Feed team, directly supporting 3 PMs and indirectly supporting a cross-functional team of designers and engineers across content, frontend, backend and machine learning to build sharing and conversation experiences to help people express themselves and have more meaningful social interactions • Led both 0-1 and high growth optimization projects including a ‘comment assistant’ to help people express themselves with comment suggestions on News Feed enabling 500+MM comments per day, and a ‘Favorites’ feed that allows people to create a customized feed from their favorite friends and pages
Stay N' Alive Productions, LLC is a social media marketing firm that provides clients with measurable profits.
Vice President, Product Management
2016 - 2017
• General manager of the Fandango San Francisco office • Responsible for the Rotten Tomatoes product vision, strategy and roadmap and integrations with Fandango ticketing • Reported to the Fandango CTO and managed a team of 17 PMs, designers and engineers
Fandango is a corporation that sells movie tickets via telephone and Internet.
Raised $45,300,000.00 from TCV.
Vice President, Product Management
2012 - 2016
• Head of Product and Design for the Flixster and Rotten Tomatoes sites and apps • Responsible for business operations and managing the Flixster P&L and defining the product strategy and design for the Flixster movie ticketing platform • Acquired by Fandango in early 2016
Director, Product Management
2009 - 2012
• Managed and coached a team of 6 PMs and designers responsible for the development and user experience of all Flixster platforms including RottenTomatoes.com, Flixster.com, Flixster mobile apps (including iPhone, iPad & Android) and Flixster TV apps (including Xbox, PlayStation and Samsung TV) • Collaborated with Engineering and Sales to design compelling advertising products to monetize the sites and apps, increasing annual revenue from $1MM to $20MM • Acquired by Warner Bros. in March 2012
Rotten Tomatoes is a platform aggregating movie reviews from the web, and classifying good and bad reviews.
Raised $1,010,000.00 from Primus Capital and Benjamin Chiu.
Product Designer
2007 - 2008
• Designed and developed the Flixster iPhone and Android movies apps, which became the #1 movie showtimes and ticketing app in the US, UK and Canada on both the Apple App Store and Google Play
Flixster is a movie social networking site for discovering and learning about movies, and meeting others with similar tastes in movies.
Raised $7,175,000.00 from Lightspeed Venture Partners and Pinnacle Ventures.
Manager, User Interface Design
2006 - 2007
• Design lead for merchant services and B2B integrations with Fortune 500 companies • Managed a team of designers in San Jose, CA and a team of designers in Chennai, India • Helped transition design team from waterfall development to an agile Scrum process
Sr. User Interface Designer
2003 - 2006
• Design lead for key PayPal consumer and developer features and services including PayPal Mobile, PayPal China and the PayPal Developer platform