Josh Lamour

Former Customer Experience & Channel Sales Executive (Ex-Medallia)

Retired- Subject Matter Expert Advisor, CX Space
2020 - Current
After 13+ years at the greatest company to work for (MDLA), I decided the time was right to stop and smell the roses. I will forever cherish the time, people, and awesome experiences I had while at MDLA.

Sr. Director, Alliances
2015 - 2020
Managed Medallia's Global Partner relationships with Kantar, Ipsos, LRWCX, Gallup & JD Power; advising, and accelerating specific joint selling motions with Medallia and our alliance ecosystem. In our FY '19, exceeded partner managed quota by 154% FY '18, exceeded partner managed quota by 147%
Sr. Director, Strategic Accounts
2014 - 2015
Relying on my Customer Experience Management expertise to assist and drive additional revenue from strategic accounts. Collaborate with teammates to mentor and assist them in understanding the strategies where our prospects and clients will gain the greatest success through the use of Medallia's solutions.
Director, Sales
2007 - 2014
Bootstrapped and limited resources, I created pipeline, covered a vast global territory to help seed Medallia outside of the hospitality vertical. One stop shop individual contributor; lead generation, marketing collateral generation, demo of Medallia system, solution/challenger selling, contract negotiations, and liaison with legal councils.

Director, Sales
2004 - 2007
Joined CustomerSat in 2000. Survived the 'dotbomb' implosion of '01 and company downsizing and was one of 20 employees kept on. Responsible for managing accounts from initial cold call contact to contract closure within the Global 2000. Individual Contributor to CustomerSat's growth and sale to MarketTools. In 2001, 2002, 2003, 2004, 2005, & 2006 won honors at CustomerSat for receiving the “Top Sales Performer of the Year Award.”
Regional Account Manager
2000 - 2004
Created pipeline and closed deals with emerging companies that were migrating from traditional Market Research to Customer Experience Management.

Sales Executive
1996 - 2000
First real Job out of college. Sold traditional Market Research to global 2000 companies. Before the Internet, drove around Silicon Valley, wrote down company names, called 411 for phone numbers, and recorded all activities on 3x5 cards that I kept in an alphabetized shoe box.