Jovian Chen

Customer Success

2024 - Current

Standard Metrics is an automated financial collaboration platform that helps investors and founders move quicker together and make better, forward-facing decisions. Formerly known as Quaestor. We've recently raised our Series A and are hiring! https://standardmetrics.io/

Angel Squad Member

2022

Investing with Hustle Fund at https://www.hustlefund.vc/angelsquad

Senior Customer Success Manager

2023 - 2023

- Founding CSM - OneSchema’s flagship product is an embeddable CSV importer that allows product and engineering teams to save months of development time. It automatically detects and helps correct errors in the data during the import process, so that data is both easier to ingest and higher quality.

Strategic Customer Success Manager

2021 - 2022

Develop strategies that encourage user retention and engagement; collaborate across internal teams to identify customer pain points, migrate data, prioritize product feedback, and develop content for onboarding best practices Implement tailored customer success playbooks based on OKRs and facilitate conversations with key stakeholders in VC firms; identify and pursue upsell / expansion opportunities while managing a book of business Consistently met or surpassed individual NRR & upsell goals for account renewals; Knowledge of VC workflows (Dealflow, LP Management, Portfolio Tracking) and familiarity with API / building out Zapier integrations for various tech stacks

Customer Success Manager

2018 - 2021

Affinity is a Relationship Intelligence platform designed for companies whose business operates around managing and expanding their complex networks and pipelines. Using AI and natural language processing, we help your team develop and maintain relationships by accessing connections in your network and auto-populating your pipeline to increase deal flow.

Manager, Customer Success Onboarding Team

2020 - 2020

Venture Fellow

2020 - 2021

We are a Venture Capital firm and community of UC Berkeley alumni investors, executives, entrepreneurs, and innovation enthusiasts. We raise capital from UC Berkeley alumni and invest alumni-led startups. We are private, for profit, and not part of (but friendly with) UC Berkeley. Every year, we build a portfolio of 20-30 companies spanning industry, stage and geography. We co-invest alongside top-tier venture capital and private equity lead investors. We are an experienced, diverse community of alumni with different backgrounds and reasons for joining. If you are a Cal Bear interested in entrepreneurship or venture capital, let's connect. Learn more here: https://techcrunch.com/2018/10/19/alumni-ventures-group-is-the-most-active-venture-fund-youve-never-heard-of/ Reach out at jovian@strawberrycreek-ventures.com

Program Manager

2016 - 2018

Managed digital transformation projects related to website redesign, mobile app development, and artificial intelligence. Industries: Consumer Technology, Cruise Lines, Financial Services, Quick Service Restaurants, and Real Estate Responsibilities Include: • Project Scoping • Project Planning & Scheduling • Managing a Team (creative and tech) including offshore/international team members • Staffing a Team & Setting expectations for an Agile workflow • Organizing requirements • Project Brief creation • Client Communication • Burn Reporting/Project hours tracking • Project Budgeting • QA/Proofing • Knowledge of JIRA & Confluence

Project Manager

2015 - 2016

Worked with Ember Technologies to implement product launch strategy, including marketing, website, and PR. Indiegogo campaign was funded 556%. Ember plans to revolutionize the way the world eats and drinks with the world’s most advanced temperature adjustable consumer products.

Executive Director

2014 - 2016

Recruited mentors for the spring semester and trained them with educational plans to help low-income, first generation high school seniors with the college application process. Organization was awarded Honorable Mention for the "Improving Student Life" Category at the Big Ideas @ Berkeley Competition.

Business Development

2015 - 2015

FullDive is a virtual reality startup backed by Google Developers Launchpad. FullDive is building an affordable VR hardware and software platform that connects any smartphone to a new world of media. The FullDive android app has reached more than 1.5 million users. It has been featured in a variety of press releases, including Gizmodo and Huffington Post.

Global Customer Support & Operations Intern

2015 - 2015

Researched various eCommerce models to enhance the customer purchasing experience and recommended efficient work flows for the improvement of customer service and support Documented work steps and scripts for customer interactions and compiled resources to update information in the database to reflect Autodesk’s latest business models in their transition to a cloud-based subscription as a service (SaaS) software delivery system