KK

Kevin Kaplan

Customer Success Manager - Enterprise at BL.INK

Austin, Texas

Overview

Work Experience

  • Customer Success Manager - Enterprise

    2023 - Current

    Customer relations. Renewals. Account Management. Partner Management. API integrations. Global deployments. Social media. Onboarding. Training. Upsell. Compliance.

  • Chief Investment Officer

    2016

    Investments, Philanthropy, and Business Consulting

  • Manager, Implementation Services

    2022 - 2023

    Helped hire and manage a team of five implementation coordinators. Developed onboarding program through several iterations, managed escalations and helped reduce churn.

  • Implementation Coordinator

    2022 - 2022

  • Senior Enterprise Implementation Manager

    2021 - 2021

  • Enterprise Onboarding Specialist

    2019 - 2021

  • Customer Success Specialist

    2019 - 2019

  • Regional Business Development - Austin

    2018 - 2020

    Compound is reimagining the way the world invests in urban residential real estate — one apartment at a time... company acquired by Republic in June 2020.

  • Partner

    2014 - 2016

    Silicon Hills Wealth Management is an Austin, Texas based investment and financial advisory firm focused on providing a complete portfolio of services to help clients manage their financial lives.

  • Contributing Writer

    2015 - 2015

    Contributed articles to Building Wealth: Professional financial advisers share fresh insights and best practices for working with clients to build and protect wealth.

  • Financial Professional

    2012 - 2014

  • Global Services

    2002 - 2012

    Project Manager and Service Delivery Manager

  • Owner/Director at Lake Austin Fine Arts

    1999 - 2002

    Fine Art photography gallery I built and managed in Austin, Texas. Represented top tier artists like William Wegman, Joel Sternfeld, Mark Seliger, Neil Leifer and Julius Shulman among others. Winner of Austin Critics Table award.

Relevant Websites