Kevin Kaplan
Customer Success Manager - Enterprise at BL.INK
Austin, Texas
Overview
Work Experience
Customer Success Manager - Enterprise
2023 - Current
Customer relations. Renewals. Account Management. Partner Management. API integrations. Global deployments. Social media. Onboarding. Training. Upsell. Compliance.
BL.INK empowers brands of all sizes with short links that click.
Chief Investment Officer
2016
Investments, Philanthropy, and Business Consulting
Manager, Implementation Services
2022 - 2023
Helped hire and manage a team of five implementation coordinators. Developed onboarding program through several iterations, managed escalations and helped reduce churn.
Implementation Coordinator
2022 - 2022
Sisu provides real estate sales coaching solution designed for teams, brokerages and agents.
Raised $5,000,000.00 from Watertower Ventures.
Senior Enterprise Implementation Manager
2021 - 2021
Enterprise Onboarding Specialist
2019 - 2021
Customer Success Specialist
2019 - 2019
Qualia is the leading digital real estate closing platform used by over half a million real estate and mortgage professionals.
Raised $160,000,000.00 from Leblon Capital.
Regional Business Development - Austin
2018 - 2020
Compound is reimagining the way the world invests in urban residential real estate — one apartment at a time... company acquired by Republic in June 2020.
Develops and invests in businesses related to virtual worlds and social video gaming—an ecosystem also known as immersive media.
Raised $66,250,000.00 from Dapper Labs, Lightspeed Venture Partners, Gene Simmons, Andreessen Horowitz, Sebastien Borget, Marc Anthony Venere, GSR, The Weeknd, Electric Feel Ventures and Animoca Brands.
Partner
2014 - 2016
Silicon Hills Wealth Management is an Austin, Texas based investment and financial advisory firm focused on providing a complete portfolio of services to help clients manage their financial lives.
Contributing Writer
2015 - 2015
Contributed articles to Building Wealth: Professional financial advisers share fresh insights and best practices for working with clients to build and protect wealth.
Kiplinger provides personal finance advice, analysis, and business forecasts.
Financial Professional
2012 - 2014
Global Services
2002 - 2012
Project Manager and Service Delivery Manager
Dell transforms computing and provides high-quality solutions for people and businesses to be ready to move forward.
Owner/Director at Lake Austin Fine Arts
1999 - 2002
Fine Art photography gallery I built and managed in Austin, Texas. Represented top tier artists like William Wegman, Joel Sternfeld, Mark Seliger, Neil Leifer and Julius Shulman among others. Winner of Austin Critics Table award.
Education
BA
1986 - 1990
MFA
1990 - 1992
High School Diploma
1982 - 1986
High School Summer Program
1985 - 1985
Summer Program
1989 - 1989