Krishnakanth C.
Product Manager at Texas Precious Metals
Plano, Texas
Overview
Work Experience
Product Manager
2024 - Current
Texas precious metals is a gold bullion coin and bar dealer.
Head of Product and Strategy
2023 - 2023
• Led the 0 to 1 build out of a Generative AI platform for product management using GPT 3.0 and 3.5 • Improved the platform to automate detailed user stories and acceptance criteria for any software product or feature in under 15 minutes • Enabled the autogeneration of rough draft product requirement documents (PRDs) in under 30 minutes • Led the implementation of a Customer Feedback Ingestion Chatbot that was integrated with ZenDesk, Jira, Confluence, and Google Drive • Managed a team of 5 consisting of 3 Senior Software Engineers and 2 Product Designers • Created and managed the product strategy and the product roadmap • Conducted all functional Testing of the platform and reported 95% of all bugs and UX problems • Conducted 32 customer interviews with Product Leaders and PMs to better understand customer problems • Ran 14 usability tests to measure and improve product market fit • Led all GTM efforts detailed below • Conducted competitor research and analysis on 12 competitors and updated this monthly • Created and tested copy for the marketing landing page • Created and iterated on Buyer Personas and ICPs • Defined the Pricing strategy and initial subscription tiers • Implemented a freemium plan to leverage product led growth • Led all cold outreach efforts including over 200 LinkedIn messages and Emails • Joined the Founder/CEO in all Sales conversations and used learnings to improve the product and our GTM process
Senior Product Manager
2021 - 2023
• Built a cloud contact center from scratch using Twilio Flex that automated 35% of our booking services team which accounts for 80% of revenue • Migrated 200+ customers from Five9 to Twilio Flex • Migrated 42 person booking team from Five9 to Twilio Flex • Reduced the median call wait time by 12 seconds • Increased booking conversions by 2.7% resulting in an average of $40k additional revenue per month • Eliminated 99% of spam calls • Collaborated with CEO and VP of Product on Product Roadmap • Improved Product team’s processes and helped establish a Product focused culture
Booking and software platform for moving companies
Raised $11,300,000.00 from Crosslink Capital, Rethink Impact, Bowery Capital, Dave Yarnold and Tien Tzuo.
Manager of Product and Design
2020 - 2021
• Managed a team of 2 product managers and 2 senior product designers • Led a major migration effort that was responsible for $7 million in revenue • Collaborated with the CPO on product strategy and owned the product roadmap • Shipped several enterprise features that dramatically drove ARR growth • Drove the product management life cycle and its intersection with the software development life cycle • Owned and iterated upon all product management processes • Drove inter-departmental coordination with leadership teams from Sales, Marketing, Engineering, and Customer Support
Product Manager 2
2019 - 2020
• Spearheaded a large team consisting of 1 senior product designers and 8 engineers • Coordinated with an off-shore Engineering team of 5 engineers • Shipped several enterprise features that drove significant ARR growth • Collaborated with Product Leadership to define the product vision and roadmap • Improved product team's processes significantly by implementing Airtable for the product roadmap • Worked with key stakeholders from Marketing, Sales, and Support to ensure company alignment
Sphere Literary Magazine is an international journal of student writing, edited at Fairleigh Dickinson University.
Founding Product Manager
2015 - 2019
• Led addition of 14 consumer electronics product categories which included market research and writing of 90% of front end/back end user stories • Wrote data requirements for development of 100+ web scrapers • Established website analytics (Pendo) and feedback processes (Userbrain, FullStory, Hotjar, and Survey Monkey) to gather large volumes of quantitative and qualitative data • Helped increase monthly visits from 0 - 40k • Helped increase our MoM purchase conversion by 41% • Conducted 70+ usability tests, 40+ user interviews to gain key insights, and 30+ surveys • Created and maintained the product roadmap and backlog based on quarterly goals, user analytics, and user feedback data • Coordinated with Engineering team to ensure features were properly developed
iuzeit provides the comprehensive and unbiased product information that consumers demand to make the best purchase decision—all in one place
Raised $1,000,000.00.