Kristin Kaiser Mulligan

President

2024 - Current

Heard is the financial back office for mental health professionals. We directly handle bookkeeping, payroll and taxes. We provide a pathway for formation, banking and retirement. As President, I manage our GTM teams (Sales, Marketing, Brand), Customer Enablement, Customer Support, and People Operations.

COO

2023 - 2024

Heard is the financial back office for mental health professionals. We directly handle bookkeeping, payroll and taxes. We provide a pathway for formation, banking and retirement. As COO, managed Customer Support, Customer Enablement, People Operations, Sales teams.

Limited Partner

2022

Operator Collective is a venture fund and dream team community of operator LPs. OpCo brings together 200+ of tech’s most exceptional executives from diverse backgrounds to invest in and supercharge the next generation of enterprise tech.

Vice President, Operations

2021 - 2023

Wheel is a health tech company that provides everything companies and clinicians need to serve patients virtually, including a complete virtual care platform and nationwide clinician network - services include onboarding, support, and the ability to work across several highly-vetted opportunities. Managed Central Operations (licensing, credentialing, recruiting, supply engagement, marketplace, pricing and payments), Client Operations (smb, enterprise, strategic), and Support Operations (client, clinician, patient) teams; accountable for P&L performance, operational efficiency metrics, and maintaining the budget. Partnered closely with Sales and Marketing, Product, Engineering, Clinical Operations, and Legal teams to close new clients, onboard and retain clinicians, and launch new products.

Vice President, Global Operations

2021 - 2021

Managed global business strategy and execution, P&Ls and budget. Collaborated with executive team to develop and implement company-wide policies and OKRs. Partnered closely with Government Relations, Finance, Engineering, Hardware, and Legal teams to win RFPs, open new markets, and launch new products. In 2021, Lime operated over 200,000 vehicles in more than 250 cities.

Regional General Manager, North America and ANZ

2020 - 2021

Established operational objectives and work plans, and coordinated government relations, communications and operational strategy across North America and ANZ. Managed and was accountable for regional P&Ls, operational metrics and KPIs, and budget

Director, Chief Of Staff

2018 - 2020

CoS to President. Supported and executed operational objectives across Global Operations, Government Relations, Business Development, Brand, and Marketing

Product Operations Group Manager, Marketplace

2017 - 2018

Led and mobilized cross-functional teams (Tech, Ops, S&P, Support, Marketing, Legal, Policy) to achieve company OKRs, build go-to-market strategies, and hit launch timelines.

Product Operations Sr. Manager, Marketplace

2017 - 2017

Senior Operations & Logistics Manager

2016 - 2017

Managed driver operations for Central Texas and Oklahoma cities from 2014-2017, including P&L support, building strategic partnerships, growth and marketing strategies.

Operations & Logistics Lead

2015 - 2016

Operations & Logistics Manager

2014 - 2015

Investment Banking Analyst, M&A

2013 - 2014

Analyzed client financial statements, examined investor portfolios, and reviewed strategic M&A alternatives, such as illustrative rights plans and comparative company analyses.

Operations Analyst

2012 - 2013

Created internal infrastructure to track daily holdings and performance, computed deal-specific pricing and summarized deal-related information on a weekly basis, drafted term sheets, reviewed legal documents, and researched potential investment opportunities.

Corporate Paralegal

2011 - 2012

Paralegal for the Project Finance and Infrastructure Group.