LR
Luiza Rotsen Baiao
Project Manager at SMT
Belo Horizonte, Minas Gerais
Overview
Luiza Rotsen Baiao is a seasoned professional specializing in Experience Management, Customer Experience (CX), and Employee Experience (EX). With a background in project management and as an angel investor, Luiza has excelled in roles such as Project Manager at SMT and Coordinator at G2 Capital, while also serving as a Start-up Mentor at Founder Institute. Currently, Luiza is leveraging her expertise in CX and EX to drive impactful results in her role, demonstrating strong leadership and strategic consulting skills.
Work Experience
Project Manager
2021 - Current
- Consulting in experience management - Account manager responsible for experience management software implementation (CX and EX)
Angel Investor
2021
- Support the selection process for seed money investment
Coordinator
2018 - 2021
- Management of 3 seed investment funds - Responsible for coordinating and supporting the process of selecting start-ups to receive investment - Investment relationship - M&A strategies
Start-up Mentor
2019 - 2022
Professional Services Analyst
2017 - 2018
- Responsible for the software implementation of experience management software using Medallia
Fundraising Analyst
2016 - 2016
- Responsible for raising funds to support the NGO
Founder and President
2015 - 2016
- Promotion of entrepreneurship among Ibmec students
Event Analyst
2015 - 2016
- Responsible for planning and organizing events on the university focused on entrepreneurship
Education
Pós-graduação Lato Sensu - MBA
2020 - 2021