Mads Fosselius

Chairman of the Board

2024 - Current

CEO & Co-founder

2018

Dixa is The Customer Friendship Platform that helps brands build stronger bonds with their customers and eliminate bad customer service through unifying all communication channels and customer data in one platform. This enables agents to help customers faster and have more meaningful conversations resulting in a better overall customer experience. Our conversational customer engagement software supports ongoing conversations between brands and their customers across email, phone, chat and messaging in real-time.

Co-founder

2015 - 2017

Board Member

2018

Senior Vice President, Head of Solution House

2016 - 2017

Senior Vice President and Head of Solution House. Full P/L and part of the TDC Business Management Team and the TDC Group Top Leadership Team (around 50 leaders from the entire Group). ~400 FTE Solution House consists of strong competencies and talents from TDC NetDesign/Professional Services, TDC Customer Solutions, TDC Security, Cirque, BluePosition and Adactit. Solution House is the foundation and paves the way for the transformation of TDC Business from a classic telco with separate operator- and integrator businesses, to one TDC Business which shall be the preferred digital solutions provider in Denmark, including solutions within contact center, customer engagement, unified communications, big data & analytics, IoT and much more.

Vice President

2016 - 2016

COO and Partner

2012 - 2016

Part of the management team in Cirque and overall responsible for operations and business development including telecommunications, unified communications, data communications, software development, tech support and customer services. Cirque is a telecom company that provides cloud based telecom and collaboration services to organizations of all sizes and across all markets. The service helps the entire workforce – from desk-based to mobile workers – to work smarter. Cirque was acquired by TDC Group in April 2016.

Market Manager

2010 - 2012

Responsible for business development, product development and go-to-market strategy for Cirque's Unified Communications division including the launch of the hosted UC-as-a-service cloud solution Business One™. Attended several Computerworld conferences as a guest speaker in regards to Unified Communications, Mobility and Cloud Services.

Shareholder and Advisor

2012 - 2016

Acquired by FOLIATEAM

Chairman of the Board

2013 - 2016

Communicate with your existing and future customers 24/7.

CEO & Founder

2004 - 2010

CEO and founder of 3pas. Responsible for strategy, leadership and people/team management. Also responsible for development of a 5 year business plan / strategy and the process of attracting investors. Succeeded with funding / capital injection in 2006, and lead the process with the Chairman of the Board regarding the exit of the company in 2010. 3pas was established in 2004 and was a telecom company specializing in unified communications, mobility and contact center solutions for the Nordic market. 3pas was among the fastest growing companies in Denmark in the period 2007-2010, and was awarded “Børsen Gazelle” in 2008, 2009 and 2010 - very few companies receive this award 3 years in a row. 3pas was a certified Avaya Platinum Business Partner and was awarded Avaya Innovation Partner of the Year two times. 3pas was acquired by Cirque Group in 2010.

CIO

2002 - 2004

CIO and overall responsible for IT development and communications in ProffCom. Managed telecom engineers and developers. The department delivered intelligent and integrated customer service and call center solutions for some of the largest companies in Denmark and in the Nordic region. ProffCom A/S was one of the largest call center companies in the Nordic region, and was represented in 7 European countries. It was owned by Proffice AB.

System Developer

2000 - 2002

Development of web and telephony applications for supporting communications- and data-management for various Danish clients.These clients were outsourcing their customer service functions (inbound calls, e-mail, IVR, chat, web collaboration etc.) and outbound services (telemarketing, campaign management, surveys etc.) to Proffice. Proffice Communication Center A/S was a subsidiary of one the largest temp agencies in the Nordics, Proffice AB.

Customer Service Manager

1999 - 2000

Customer Manager & Team lead for 2 x CX teams (25-30 agents) supporting multiple European ecommerce brands and all omni-channel customer service, operations and fulfillment for one large telco company.

Customer Service Representative

1998 - 1999

BPO based Customer Service Representative (multi-agent) supporting multiple ecommerce and telco brands such as Interflora, DELL, Toycity, Haburi, TDC, Telenor and Telefona