Margaret Lawrence
Chief Commercial Officer (CCO) at Custom Ink
Margaret Lawrence
Chief Commercial Officer (CCO) at Custom Ink
Greater Boston
Overview
Work Experience
Chief Commercial Officer (CCO)
2023 - Current
Senior Advisor
2020
Provides strategic advice on B2B, ecommerce, SaaS, sales, ad tech, marketing, and company building to Silversmith investors and portfolio company management teams.
Board Member
2022 - 2023
VP, General Manager B2B and Perigold
2016 - 2023
Led Wayfair Professional and Perigold. Wayfair Professional, Wayfair’s B2B division, serves the unique and ongoing needs of Wayfair’s business customers. Focused on rapid growth with improving efficiency; results included growing B2B business 7x to $2B+ and transforming it into a strong profit driver for the company. As General Manager, owned the P&L, led a large (1000+ person) cross-functional team and the full range of disciplines, including business strategy, customer experience, sales effectiveness, brand development, technology, and merchandising strategy. In 2021, took over ownership of Perigold, Wayfair’s luxury furniture B2C business as it became a market leader in the category.
Chief Services Officer
2016 - 2016
Led new product services, data services and customer service. Launched new revenue streams to monetize customer base and began development of data service model for leading enterprise mileage tracking provider.
Chief of Staff, SMB Americas
2013 - 2015
Led strategy and operations for $XX billion Americas Small & Medium Businesses Ad organization, with focus on accelerating revenue growth each quarter.
Head of SMB Agency Sales, North America
2011 - 2013
Led Google digital advertising platform and products sales to Small & Medium Businesses across North America. SMB Sales Site Lead for Cambridge office and SMB Sales Head of North America Agency Programs, leading sales teams focused on growing North American clients through agency partners. Developed engagement model to maximize agency revenue.
Partner
2002 - 2011
Board member or observer of numerous companies. Worked with portfolio of 6-11 active investments at Board level with strategic and operational support including building out management teams, developing business/operational plans and executing liquidity events. Evaluated new direct investment opportunities, sourced potential investments, led investment process, tracked performance of and worked with portfolio companies to formulate and execute strategy. Led due diligence efforts, deal structure negotiations for new investments.
Associate
1998 - 2000
Led investments in and provided financial advisory work to early stage technology companies. Worked intensively with portfolio companies and other clients to set and attain business goals.
Analyst
1996 - 1998
Provided investment-banking advice to industrial/consumer products companies in M&A, debt, equity transactions. Participated in all phases of execution, including writing/presenting transaction proposals, drafting prospectuses, producing detailed valuation analyses, assisting with board of directors’ presentations.