Matt Fisher

Venture Partner at Spider Capital

President - Retail / Chief Operating Officer
2012 - Current
• Manage sales and operations for $400+M for multiple CPG brands including P/L responsibility • Responsible for $100M marketing budget including TV, digital, and print • Developed marketing, sourcing and distribution platform to quickly launch new brands • Manage retail sales channels which included 400% growth within Walmart Highlights: Manage a portfolio of 6 major retail brands including top 10 product in their category

Executive Vice President, American Sales
2011 - 2012
• Directed sales for enterprise solution, an on-demand cloud call center platform with social, mobile, multi-channel and voice applications and agent services and supervised 35 sales staff (including direct, inside sales and sales engineering) • Oversaw the vertical Retail, Financial Services, Healthcare and Insurance segments • Developed products and services utilizing crowdsourcing and gamification
Executive Vice President / General Manager
2010 - 2012
• Held a number of executive-level roles in operations and product management, to include: VP, Client Services (2007-2008) and VP & General Manager, Direct Response and Business Development, (2008-2010) and EVP and General Manager, Agent Division, (2010-2011) • Initially managed the operations of the Client Services division catering to enterprise clients seeking cloud call center platforms and agent organizations • Directed customer programs to implement new customers, achieve KPI’s and to improve customer satisfaction rates • Assumed responsibility of the Direct Response Business Unit (40 people) in 2008, where directed sales, client services, business development, strategy, P&L and revenue enhancement

Senior Product Manager / Director, Product Management
2002 - 2007
• Assumed role of Director, Product Management & Client Services in 2005 • Developed 12-month product road maps for engineering plans (2004-2007) • Implemented MRD and PRD for engineering projects and managed engineering project plans/delivery dates

Project Management & Quality Assurance
2001 - 2002
• Oversaw all project management and ship dates for global media properties including Sonique music player, Wired.com, Lycos Music, Rhapsody integration and Hotwired • Managed quality service organization • Was acting release engineering for the organization