Michelle Davidson
Prosci Change Manager | Microsoft Certified Trainer | Six Sigma Green Belt | Agile Scrum Master | MSCE
Miami, Florida
Overview
Work Experience
Lead Change Strategist / Manager
2025 - Current
• Lead the implementation of a data Governance Program, ensuring sustainable adoption and best practices. • Oversee all work streams and training to ensure sound strategy and adoption throughout the organization. • Provide implementation support for Process, Architecture, Governance, Data/Metadata, Reporting, and Operations.
Senior Change Manager Consultant | Microsoft Trainer
2024 - 2025
Change Management Training Development Communications Persona Based Training SharePoint Services
Lead Organizational Change Manager / Microsoft Trainer
2020 - 2024
• Conducted Stakeholder analysis utilizing PROSCI AKDAR methodology. • Collaborated with Product Managers, Scrum Masters, Business Analyst, Process Improvement teams, and Developers to support the PMO. • Created communication plans, conducted stakeholder interviews, and employed resistance management / mitigation as needed. • Evaluated the impact of change that helped the organization understand and prepare for the amount of change management that is needed to drive business decisions and implementation timeline. • Successfully completed an Inventory Management process improvement initiative in which our team earned the Natural Gas Business Unit’s Operational Excellence award. • Designed and delivered effective learning solutions, including instructor-led training, e-learning modules, and multimedia resources using various tools (e.g. Microsoft Teams, Microsoft Office Suite, MyLearning, Camtasia). • Experience in designing and delivering ERP (Microsoft Dynamics 365) training program in a corporate environment. • Coached leaders and executives to be effective change sponsors. • Managed multiple initiatives simultaneously and deliver results within tight deadlines. Tools Utilized: • JIRA, MS Project, MIRO, PowerPoint, Forms, Teams, PowerApps, Camtasia, Snagit, Adobe Acrobat, MyLearning, SharePoint 2010/ 2013/ 2016, O365, Nintex (forms / workflows), InfoPath, Sharegate, Access, Power BI, Microsoft Project, Visio, D365, Power Apps.
SharePoint – IT Training Analyst – Developer / Change Manager
2017 - 2020
• Responsible for creating and executing enterprise SharePoint training. • Created job aids for the new version of SharePoint and Nintex. • Participated in creating governance documents. • Assisted in completing enterprise SharePoint migration. • Provided ongoing SharePoint and Nintex workflow support and troubleshooting. • Change Manager for the project.
Contract Microsoft Trainer /CIE Facilitator
2017 - 2017
(CIE) Facilitation of O365 hands-on session to experience Microsoft devices and solutions through simulated, everyday business scenarios with a focus on security, productivity and privacy, or compliance. Participants participate in an interactive "role-playing" experience.
SharePoint Developer | Microsoft Product Training
2016 - 2017
• KPI (Updates / additions / modifications) for IT Balanced Scorecard • UAT • Documentation • Data Analyzing • Training • Change Management Technologies used: SharePoint , SharePoint Designer, Excel, InfoPath
Lead Change Manager | Training Developer | Lead Trainer - North America
2015 - 2016
• Member of the O365 migration team. Responsibilities include: Program Development (Training), End User training, Documentation and Communication. *6K users Training: • Developing a training program to help transition users to a new email and messaging platform. • Responsible for creating the class structure, content, and scheduling. • Delivered all of the MS Outlook and Skype for Business classes | onsite and remote. • Created a video series for “anytime” learning. Communication/Documentation: • Created SharePoint site for users’ to access migration FAQ's, Microsoft Office product information and training materials. • One of the main points of contact between North American Office and Global Offices for migration projects.
Microsoft Certified Trainer
2014 - 2015
Virtual and on-site IT training consultant. Technologies Utilized: - MS Office: (Word, Excel, PowerPoint, Access, Outlook) Consistent high MTM ratings
Microsoft Certified Trainer | Software Trainer
2009 - 2013
Conduct instructor-led training tailored to specific organizational and individual needs. Technologies utilized: MS Office Suite: (Word, Excel, PowerPoint, Access, Outlook, Publisher) SQL, SharePoint, Visio, Windows XP, Windows 7, MS Project, Soft skills delivery. Adobe Acrobat X, Visual Basic
Technical Assistant (Distance Learning Coordinator | Webmaster | Student)
2009 - 2012
Assisted in the creation and operation of the AMCH distance-learning environment. Students were able to participate in live class lectures via WebEx.