Omer Gotlieb

Co-Founder & CEO

2023 - Current

Builder, Mentor & Investor

2022

Working on the next thing

Co-Founder, Advisor

2022 - 2022

Co-Founder, SVP Business Development

2017 - 2022

Totango is the leading enterprise customer success platform that enables companies to align around their customers driving increased loyalty and lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals. Companies like Zoom, CA Technologies and Monster use Totango as their everyday CS tool to engage and delight their customers!

Co-Founder, Chief Customer Officer

2010 - 2017

Totango’s Customer Engagement platform helps online services create an active and engaged user base. Totango combines big data analytics with powerful segmentation and engagement tools to allow online services to take the right actions with each customer, in real time. End-users become happier and more successful – driving usage and adoption, increasing conversions, sales and lifetime value while reducing churn.

VP, GM Service Providers Division

2008 - 2010

Full responsibility and management of the Service Providers Business Unit

VP Products

2005 - 2008

• Overall responsibility for the business and technological activity of the company’s main products line • Management of Products, R&D, QA and Professional Services departments • Planning and setting the strategy for the products line, including full responsibility on product definition and future versions • In charge of products pricing policy • Management of business and product activity with the company’s strategic partners (Siemens, NEC, Philips)

Enterprise Product Group Manager

2004 - 2005

• Management of Product Managers Group • Responsible for defining product’s content and future versions • Responsible for communicating with customers and vendors for defining product requirements • Competitive and Market Analysis

Senior Account Manager

2002 - 2004

• Managing company’s strategic customers • Responsible for increasing business activities of customers with the company • Leading strategic projects, including requirements definition, systems and products design, User Interface design and testing, technological reviews, vendors selections and more • Member of the company management team, full partner in setting operations and growth strategy • Sales and presales activities with major customers

Director of Client Services

2000 - 2002

• Responsible for setting up and managing a PS department for integrating and implementing the company’s products within its international customers • Responsibility for technological integration of the product with the customer’s information systems, and design solutions for the customers • Operating customer support center • Active contributor to company’s next generation products

Senior Project Manager

1997 - 2000

(Kinetica/NetVision Internet Application) Managed projects in both Internet and Intranet environments totaling 25 man years, among them one of the largest Intranet projects carried out in Israel. Responsible for defining client needs, managing client relations, system analysis, managing development teams with 15 members. In charge of training of programmers and project managers who joined the company. Participated in pre-sale activities, responses to RFP’s and prepared proposals

Head of Memebership department

1996 - 1997

Characterized and defined a system that enabled managing and tracking users of this community. Technical Support Team Member Installation of software for use on the Internet, personal and group training providing information about computers in general and about the Internet.