Oscar Lam

Director

2019 - Current

Vice President - Citi Ventures Portfolio Manager

2017 - 2019

Implemented the “one-theme” model across the FinTech Growth Board. One-theme model or Opportunity Area model is an innovation format that applies entrepreneurship and VC concepts to incubate ideas across large corporations in the same way that startups work. Managed a portfolio of ideas focused on Freelancers and Consumer behavior, and developed and led innovation sessions across the Global Consumer Bank business units in the US. Led and implemented the Discover 10X (D10X) Advisory Board in order to support D10X projects across governance processes and committees. This committee included teams across Operational Risk, Compliance, Legal, Fraud, etc. Explored and analyzed global markets, macro-trends, and industry outlooks to identify opportunities in new markets and segments. (e.g. Gig Economy segment in the US)

Vice President - Citi FinTech Innovation Catalyst

2015 - 2017

Connected Citi FinTech and Citi Ventures stakeholders and brought external, industry specific innovation back to various Citi FinTech teams. Researched and analyzed emerging technologies and capabilities. Analyzed trends and market intelligence and provided guidance to business stakeholders through domain forums and individual strategy workshops. Identified new technologies and capabilities relevant to Citi’s business needs. Conducted due diligence and mentor potential start-up product road maps to match Citi’s requirements. Supported pilot and commercialization efforts. Managed the business model validation and in-market launches for identifying potential business opportunities as a business engagement partner. Facilitated growth board meetings, coached co-founders, coordinated and led ideation sessions and framed strategic plans. Co-founded a startup focused on programmatic Savings and Investments.

Vice President - Global Digital Program Manager

2014 - 2015

Developed and implemented the Test & Learn program across Global Experience Team (GxT) by creating a repeatable process that allowed Citi to test initiatives faster and iterate prototypes using Lean Startup, Design Thinking and Agile methodologies. Partnered with internal business units (Cards, Legal, Retail, Compliance, and IT, among others) to identify, prototype and test superior digital customer innovations, including the development of 16 new business concepts and 4 high fidelity prototypes. Led the development of a Sandbox environment to produce front-end coded prototypes for digital channels.

Global Consumer Management Associate

2012 - 2014

Developed internal partnerships to increase the portfolio of Corporate Relocation Mortgage clients by identifying potential new clients in each industrial sector. Structured client meetings sponsored by bankers to present a global value proposition. Assembled interaction models to consolidate local risk policies, customer behavior, local regulations, and sales practices for Non-Resident Global Clients (NRGC) in LATAM, EMEA, and Asia. Coordinated with in-country risk and legal units to develop an underwriting tool to improve in-house underwriting process for local clients. Structured Operations & Technology strategic plan by coordinating with senior management in areas like fulfillment, default, servicing, client experience and technology.

Project Manager (M&A International Banking)

2007 - 2010

Part of the leadership team that implemented a $26MM budget merger that resulted in a micro lending institution for Scotiabank. Led five cross-functional teams from sales & services, co-branded card alliances, real estate, risk management and technology to redesign business operational models. Monitored the project’s budget, and coordinated performance reports between local management and executive senior management in Toronto headquarters. Generated $0.4MM in annual savings in marketing costs at the investment funds subsidiary of Scotiabank by leveraging synergies within marketing departments and creating economies of scale. Led a $19MM regional contact center implementation to serve Latin American customers by managing six core multifunctional teams including HR, technology, real estate, sales & services and operations.

Operations Controller for Peru and Bolivia

2004 - 2007

Supported the merger of operations between Citibank Bolivia and Citibank Peru. Supervised Bolivian operations. Analyzed and implemented procedures to minimize risk related to operational transactions by reviewing and interpreting differences between Bolivian and Peruvian laws. Executed and supported the Money desk and Treasury transactions. Served as Continuity Operation Business (COB) officer for Lending and Treasury Operations.

Process Analyst

2003 - 2004

Designed a new health insurance business model that matched business teams with key customers. Implemented state of the art customer care centers nationwide.

Organizational Analyst

2001 - 2003

Implemented projects that included the creation of two new business units, eight new processes, and six new products in the international business department.