Paola Cordovez Cereceda

Head of Customer Success

2022 - Current

Investor

2022

Fellow

2022 - 2022

On Deck Customer Success [ODCS] is an invitation-only community and brain trust of world-class CS experts in SaaS. ODCS Fellows build customer-centric cultures and maximize their leadership potential through professional development and a trusted peer network. The 8-week fellowship program is a highly curated space to expand knowledge, build meaningful relationships, and collectively improve the customer experience while workshopping CS business management challenges & topics.

Head of Customer Engagement

2021 - 2022

Enterprise Customer Success

2019 - 2021

Airtable is democratizing software creation and empowering anyone to "create anything". We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. I work with our Enterprise Clients to help them unlock the full value of the Airtable platform.

Consultant

2018 - 2019

• Led initiatives for the World Bank’s BOOST team in Africa and the Middle East, liaising with 35+ cross-functional stakeholders to scale our budget reporting methodologies globally. • Implemented fiscal policy initiatives in Togo, Mozambique, and Lebanon, among others. • Elaborated, maintained and analyzed public budget databases through Excel, STATA and Tableau, developing policy reports on government expenditure trends and communicating results to internal and external stakeholders.

Project Manager

2017 - 2018

• Managed a multi-team project to improve effectiveness of UN mandatory courses and increase impact and retention. Leveraged technologies and partnerships to make trainings more scalable and efficient. • Created a RFP Open Call for Project Management training vendors, resulting in a five-year contract with a new vendor.

Operations Director

2016 - 2017

• Established and consolidated relationships with like-minded organizations, securing sponsorships and re-negotiating contracts. • Created operational event plans in close partnership with the Hive Team. • Successfully planned six leadership events, welcoming over 600 attendees and 50 speakers from 100+ countries.

Intern at the Staff Development and Learning Unit

2015 - 2015

Consultant for the Staff Retirement Plans

2013 - 2014