Paola Cordovez Cereceda
Head of Customer Success at Recurrency
New York, New York
Overview
Work Experience
Head of Customer Success
2022 - Current
Recurrency is an ERP automation platform.
Raised $22,125,000.00 from Elad Gil, Y Combinator, 9Yards Capital, Contrary, Lachy Groom, Bessemer Venture Partners and Applico Capital.
Investor
2022
Providing founders with GTM experts to grow their early stage businesses
Fellow
2022 - 2022
On Deck Customer Success [ODCS] is an invitation-only community and brain trust of world-class CS experts in SaaS. ODCS Fellows build customer-centric cultures and maximize their leadership potential through professional development and a trusted peer network. The 8-week fellowship program is a highly curated space to expand knowledge, build meaningful relationships, and collectively improve the customer experience while workshopping CS business management challenges & topics.
On Deck is a community platform designed to develop different ideas and build companies.
Raised $20,000,000.00 from Pioneer Fund.
Head of Customer Engagement
2021 - 2022
Unit21 is a no-code platform for risk and compliance operations.
Raised $92,000,000.00 from Tiger Global Management, Hyphen Capital, Gaingels, South Park Commons, Andrew Wilkinson and Angel Collective Opportunity Fund.
Enterprise Customer Success
2019 - 2021
Airtable is democratizing software creation and empowering anyone to "create anything". We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. I work with our Enterprise Clients to help them unlock the full value of the Airtable platform.
Airtable is a cloud-based software company that offers an online platform for creating and sharing relational databases.
Raised $1,352,600,000.00 from Salesforce Ventures, Silver Lake, D1 Capital Partners, Franklin Templeton, T. Rowe Price, Friends & Family Capital, XN, Caffeinated Capital, Benchmark and ICONIQ Growth.
Consultant
2018 - 2019
• Led initiatives for the World Bank’s BOOST team in Africa and the Middle East, liaising with 35+ cross-functional stakeholders to scale our budget reporting methodologies globally. • Implemented fiscal policy initiatives in Togo, Mozambique, and Lebanon, among others. • Elaborated, maintained and analyzed public budget databases through Excel, STATA and Tableau, developing policy reports on government expenditure trends and communicating results to internal and external stakeholders.
The World Bank Group provides financial and technical assistance to developing countries.
Raised $81,000,000.00 from Northern Trust, QBE Insurance Group, NSW Treasury Corporation, Commonwealth Bank of Australia, SAFA, Aware Super and Treasury Corporation of Victoria.
Project Manager
2017 - 2018
• Managed a multi-team project to improve effectiveness of UN mandatory courses and increase impact and retention. Leveraged technologies and partnerships to make trainings more scalable and efficient. • Created a RFP Open Call for Project Management training vendors, resulting in a five-year contract with a new vendor.
Free access to all of the trade data available in the UN Comtrade database. The UN Comtrade database contains more than 3.1 billion trade
Operations Director
2016 - 2017
• Established and consolidated relationships with like-minded organizations, securing sponsorships and re-negotiating contracts. • Created operational event plans in close partnership with the Hive Team. • Successfully planned six leadership events, welcoming over 600 attendees and 50 speakers from 100+ countries.
Hive Global is provides world class leadership training to leaders and innovators from around the world.
Intern at the Staff Development and Learning Unit
2015 - 2015
United Nations OCHA is a part of UN that specializes in the Coordination of Humanitarian Affairs.
Consultant for the Staff Retirement Plans
2013 - 2014
Inter American Development Bank helps organizations and their communities increase and extend their wellness.
Raised $25,658,806.00 from Taiju Life Insurance.