Pia Vemmelund

Chief Customer Officer

2020 - Current

Dedicated to improve the Customer Experience - from End to End within our Online Travel Agency operation, serving our own brands but also partners like Booking.com. Every day we push each other to improve the customer experience and develop for the future. Scalablity, better use of data and seamless processes are easy words to write but harder to implement due to the complexity we navigate in - that is the cost of being best in the world when it comes to air content. We are not perfect but we are commited to do our best when it comes to solving the complexity of connecting millions of flights and travelers across the world.

Deputy CEO

2019 - 2020

Independent

2019 - 2019

Managing Director, KAYAK EMEA & momondo

2017 - 2018

KAYAK, SWOODOO, checkfelix, momondo & cheapflights -5 brands present for our users in EMEA. We are experts within meta search for flights & hotels and we continue the journey to make travel planning easy for our users . The more we travel, the more open minded we become. Stay curious - test our sites.

Managing Director

2012 - 2017

Best meta search for flights and hotels in the world. Our purpose is to encourage us all to stay curious and be open minded so we can enjoy an open and diversified world. We know traveling open people's mind so we inspire and enable people to travel. My focus has been to produce product users love, create fasted growth possible and set a high performing team. From November 2016 I and the team in CPH also got the meta revenue responsibility for our sister brand Cheapflights. So far fantastic results have been created by the team for both brands. Courage, action and love are our values and shown every day by the team & l. Stay Curious & and help us open the world.

Commercial Manager

2007 - 2012

Making Momondo a profitable company... Affiliate Marketing, Sales and Revenue Management Market penetration, focusing on Europe right now

Member of the Board

2012 - 2017

Bownty is the best deal aggregator in DK and UK. Focus on great user experience and new markets.

Member of the Board

2008 - 2013

Strategy plans, coaching management and ensuring management changed focus From off line to on line, for leisure travel From top line focus to profitability focus From laid back attitude to more sence of urgency

Director Commercial Intelligence and Sales Support

2004 - 2007

Sales and marketing strategies, budget/target settings and follow up, competitor briefs, market shares follow up etc. Brief employees incl. crew about Sales & Marketing activities or company strategies. Development of E-learning to all departments in the concern Sales support and development of support systems to Key Account Managers in the sales department Member of the Sale & Marketing Management Group.

Manager Business Control

2002 - 2004

World Sales was a Business Unit in Scandinavian Airlines. 4000 mdkk in turnover (World Sales Region Denmark) 450 employees in Denmark Assignment was to make sure the Turnaround activities were achieved. Responsible for Business Controlling towards the sales departments and supporting them with necessary analysis´s/reports. Member of the Management Team.