Rodolfo Wu

Lead of Bank Operations

2021 - Current

- Designed and implemented the daily safeguarding reconciliation standards and process, finely aligned with the approaches of the FCA and CBI (UK and IE financial watchdogs). This meticulous effort resulted in obtaining an auditor's sign-off with minor notes for the mandatory 2021 assessment in the UK. - Led the integration of the insurance method into safeguarding operations, significantly bolstering overall compliance arrangements. This strategic move not only enhanced robustness, but also slashed the annual costs of funding required for the e-money business model by threefold (to 120k EUR in 2023) - Orchestrated the seamless scaling of operations to accommodate a remarkable 9x surge in the Accounts base, from 150k to over 1.3 million, with more than 250k monthly active users. - Currently leading the implementation of the new Credit Card program for SumUp Brazil, further enriching the suite of offerings and capabilities (work in progress).

Operations Manager - Global New Businesses

2018 - 2021

- Led the establishment of operational standards and oversight for SumUp EU’s Business Card and Account operations. Managed end-to-end processes including plastics logistics, payment operations, KYC, risk management, chargebacks, and customer services, supporting the first hypergrowth sprint from zero to a remarkable +150k accounts across 14 countries and 8 clearing currencies within the first 1.5 years. - Successfully managed the P&L of the e-money business unit, delivering a 9% reduction in total 2019 OpEx through strategic fee renegotiations and initiatives focused on disputes resolution. - Achieved an impressive CSAT score of 4.2 within just 1.5 years of launching the new e-money business, reflecting a strong focus toward consistent processes improvements.

Project Manager

2017 - 2018

- Successfully oversaw the complete outsourcing of the logistics function, a 60k monthly orders operation back then. This initiative led to exceptional operational outcomes, including a remarkable 32% reduction in order processing costs and a substantial 40% decrease in order processing time. - Spearheaded the implementation of an automated freight bidding process and skillfully renegotiated the primary courier contract. This strategic effort resulted in an impressive 22% reduction in freight costs for outbound orders, amounting to 3.1 million BRL in savings during 2018 alone. - Pioneered the implementation of AI-based chatbots for the website chat and Facebook Inbox support channels. This innovative approach achieved notable results, with an average retention rate of 71% for the website chat and 58% for Facebook Inbox. Additionally, it contributed to a significant 20% reduction in human interaction demand.

Operations Coordinator

2014 - 2017

- Achieved a substantial 41% reduction in chargeback and retrieval request gross exposure rates, successfully preventing 1.74 million BRL in financial losses. This accomplishment was realized through the strategic introduction and management of dispute and collection processes for transactions, spanning from Apr/15 to Aug/16. - Revamped and optimized the logistics operation to effectively support an impressive 170% compound annual growth rate (CAGR) in shipped orders. This restructuring was instrumental in accommodating the rapid expansion from 2014 to 2017. - Noteworthy contributions include the seamless integration and synchronization of operational areas for both SumUp and Payleven post-merger. Additionally, led the implementation of an ERP system and introduced automated routines to validate customer information.

Member - Angel Investor

2020

Sales Engineer - Defense&Security and Executive Jets

2012 - 2014

- Managed over 12 key client accounts, overseeing the entire journey from initial requirements assessment to project planning and successful execution for aircraft after-sale services. - Achieved a remarkable fivefold increase in the execution of RVSM monitoring flights throughout 2013. This accomplishment was realized through a comprehensive revision of promotional materials and the implementation of innovative approaches to effectively convert clients. - Pioneered the conceptualization and commencement of a new sales and partnerships strategy for aircraft modification services. This strategic initiative led to an impressive threefold increase in the number of new projects initiated between 2012 and 2013.

HR Intern

2011 - 2011

- Elaborated an education material exclusive for managers, with content related to adults learning processes to improve team building and management; - Implemented an information system to integrate human resources indicators from Brazil, Suriname and Caribbean regions; - Performed a statistical analysis to study the relation between employees welfare measures and human resources indicators for all Brazilian locations.

Project Intern

2008 - 2010

- Designed several 3D and human simulation models to compose new workplace concepts for Petrobras refineries. This partnership resulted on a new facility, inside UFSCar, exclusive to SimuCAD research group; - Participated on a project to elaborate a quantitative simulation model for internal logistics analysis for Unilever, which resulted on savings of ~100k USD in a production expansion scenario; - Analyzed the motion capture technologies and provided recommendations on which system would better fit Ergonomics projects.

Finance Member

2008 - 2009

- Managed the cash flow and legal documentation; - Complied deadlines to obtain the documents required for legal registration of the local committee; - Integrated the team responsible to create the concept for an information management area.