Sangy Vatsa
Chief Technology and Digital Officer at HTC Global Services
Sangy Vatsa
Chief Technology and Digital Officer at HTC Global Services
United States
Overview
Work Experience
Chief Technology and Digital Officer
2023 - Current
Global responsibility for the digital strategy of the company, technology, software engineering, AI & ML, talent, and all delivery, including tech engineering of service line products and client solutions, projects, and resources. As part of the responsibility, oversee the digital transformation, utilizing core and emerging capabilities.
Member Board of Directors
2021
Governance for enabling digital careers for military veterans and young adults from underserved communities
Independent Enterprise Advisor
2022
Advising venture capital investing in enterprise technology startup firms
CTO and Advisor
2020 - 2023
Strategic advisor to the C-Suite and executive consultant to digital and technology-enabled businesses across industries
EVP, Global Chief Technology & Digital Officer
2020 - 2022
FIS is a global FinTech company with 65,000 employees that offers solutions for Payments, Banking, and Capital Markets. Annually, it manages over half the world's overall wealth and moves over $13 trillion by processing ~80 billion transactions in service to 20,000+ clients and having 1M+ merchant locations in over 100 countries. RESPONSIBILITY: ◆ Hands-on leader of Large global organization of both Tech & Operations professionals across Americas, Europe, and Asia with overall responsibility for tech and digital office along with front/back-office operations ◆ Large annual budget in both technology solution delivery & business operations reengineering in close partnership with leaders across the company and the industry ◆ Responsible for technology & operations strategy and innovation; agile software engineering; AI/ML driven automation, data analytics; technology and cybersecurity architecture; rapid experimentation; technology due diligence practice for ventures, M&A and JVs, including payments, banking, capital markets; marketplace tech; digital learning; enterprise platforms SELECTIVE OUTCOMES: ◆ Within the first year of executing the digital & process transformation programs, exceeded financial targets by 1.4X and 1.8X respectively, while delivering over 2X agility & innovation yield ◆ Delivered cloud-based data analytics platform with 10 new products enabling >$100M revenue ◆ Drove M&A integration of a banking platform while enabling revenue >$60M ◆ Pivoted the company to a modern financial platform architecture to enable domain-centric experience APIs and differentiation for clients by using low-code development ◆ 1 million hours of business process automation in 12 months by implementing 20+ automation capabilities ◆ 2021 Asia Outsourcing Operations Leadership award and enabled “silent operations” across business segments ◆ Shaped Tech Career Path; launched Illuminate I&D Network; InnovateIN48 for colleagues, students, clients, and partners
EVP and Chief Information Officer
2016 - 2020
RESPONSIBILITY: ◆ Bank-wide responsibility for digital transformation, information technology, tech operations, strategy, execution, chief cybersecurity office, chief technology office, Artificial Intelligence (AI), machine learning, enterprise data & analytics, tech start-ups / FinTechs / RegTechs assessments for VC funding and tech adoption, college of innovation & technology, regulatory compliance & tech risk management, business continuity, and disaster recovery. Regular presenter to the Board; and active member of the Enterprise Risk Committee of the Board and the Audit Committee of the Board. Regular engagements with the federal regulators and digital law enforcements agencies. ◆ Chief Technology Officer – Joined the bank as the CTO and after 6 months assigned additional responsibilities to take on the CIO role. SELECTIVE OUTCOMES: ◆ Customer on-boarding and speed-to-deposit improved from 2+ days to under 10 minutes ◆ Reimagined and launched an all new cloud-based commercial loan origination system within 9 months ◆ AI-based digital service in contact centers driving best-in-class containment at 85+% ◆ Zero to 150 apps in Secure Cloud in 1 year with full regulatory alignment ◆ 20+ new digital platforms successfully introduced in 2 years ◆ Over 500% improvement in network speed across 450 locations ◆ Launched ComTech, the college of innovation & technology, to elevate digital dexterity across the bank
Chief Information Officer - Global Customer Service, Credit and Collections and Payments Issuance
2014 - 2016
RESPONSIBILITY: ◆ Digital Transformation end -to-end responsibility for all aspects of end-to-end technology leadership, operations, strategy, execution and delivery for the above business units ($4 Billion in annual business spend). Successfully launched major products including global digital payments issuance, customer service tools & technologies, fraud prevention tools, credit and collection tools, AI/machine learning/big data analytics, and tool chain automation-enabled agile continuous delivery. SELECTIVE OUTCOMES: ◆ The digital transformation realized ~$300M in annual benefits ◆ Launched large-scale wearables and EMV chip & pin payments with full integration with payment issuers, merchants & payments network ◆ Delivered omni-channel portal convergence and cloud-based global contact center network ◆ Partnered with stakeholders to grow 60+% digital offers and 25+% offer acceptance ◆ Launched Technical Career Path (TCP) globally for American Express with four major pillars: communities of technology practice, technical career ladder, tech innovation challenge, and innovation sandbox.
Chief Information Officer - Global Business Travel and Corporate Payments Digital Capabilities
2012 - 2014
RESPONSIBILITY: ◆ Digital Transformation end-to-end responsibility for all aspects of technology leadership, operations, strategy, execution and delivery for Global Business Travel business and shared digital capabilities for the Corporate Payments business which included mobile, machine learning/big data analytics, information management, and Salesforce CRM platform. These two business units accounted for over $3 Billion in annual business spend. SELECTIVE OUTCOMES: ◆ Drove successful launch of a $1 Billion Joint Venture across 38 countries and significantly elevated valuation by launching four new digital products in one year (GBT First, Tripcase-Amex mobile app, AX Connect and Business Insights) ◆ Over 200% improvement in customer sentiment ◆ Over 300% increase in home-based servicing ◆ Over 50% improvement in retention ◆ Launched a number of new digital capabilities including CRM platform for travel counselors, unified communication technologies, servicing portals, analytics and reporting, and channel integration ◆ Introduced and launched the Travel Digital Innovation Exchange and cloud-based capabilities
Vice President and Head - Enterprise Shared Services and Delivery
2009 - 2012
RESPONSIBILITY: ◆ Global responsibility for strategy, engineering, delivery and operations support of enterprise shared services consumed by all lines of business of American Express with a collective annual capabilities’ development budget of over $1.5 Billion. The major platforms included enterprise data management, business intelligence and analytics, enterprise reference architecture and engineering for mobile, integration middleware platform, business process management, cybersecurity & identity management, software-defined data centers and networks, software engineering platforms, application quality and performance, databases and end-user computing tools. SELECTIVE OUTCOMES: ◆ Drove the first global cloud deployment for a major company product ◆ Delivered solutions for the next generation data center supporting over $3 Billion of computational processing ◆ Implemented enterprise-wide SOA strategy and services registry with 1,000+ global API/services enabling over $300 Million in ROI ◆ Deployed NFC-based mobile payments and analytics-enabled decision dashboards
Vice President and Head - IT Strategy, Architecture and Innovation
2006 - 2009
RESPONSIBILITY: ◆ Global responsibility for strategy, advanced technology architectures, shaping and leading the Technology Merger and Acquisition (M&A) practice, leading the innovation practice, and laying out the innovation framework & experimentation pipeline in support of new capabilities IT annual budget of over $750 Million. SELECTIVE OUTCOMES: ◆ Assessed and recommended three acquisitions totaling over $1.2 Billion ◆ Launched the global IT strategy in a wiki collaboration tool with a 3-year roadmap ◆ Launched the Technical Contributor Network (TCN) – an expert community of over 275 top technologists across 25 global locations ◆ Launched technical excellence centers for Java, .NET, Mobile, Mainframes and Business Intelligence ◆ Institutionalized the ADAPT Innovation Practice and the Technical Certification program
Multiple IT Leadership Positions at Ford Financial Services and Ford Motor Company
1993 - 2006
RESPONSIBILITY: ◆ Held multiple progressive roles as listed below. Introduced new technologies, operational practices and established major presence in the tech industry. Responsible for strategy, research & development, and enterprise architecture (information, application and infrastructure) across all lines of business of Ford (Marketing, Manufacturing, Product Development, Supply Chain, HR and Finance). Also held overall responsibility for engineering critical Ford Treasury commercial paper trading, securitization and cash management platforms processing over $60 Billion in daily revolving debt and managing to stringent daily Fed cut-off cycles, Ford Financial mobile servicing and E-Commerce capabilities for account access and online credit application systems, and optimizing the global operations service center & credit collections platform for Financial Services. ◆ Manager – Enterprise (Information, Application and Infrastructure) Architecture (2004 – 2006) ◆ Manager – IT Strategy, Research & Development (2002 - 2004) ◆ Manager, Supervisor, Group Lead, Project Lead software delivery – Ford Financial Services (multiple progressive roles (1995 –2002) ◆ Software Engineer – Ford Financial Services (1993 – 1995) SELECTIVE OUTCOMES: ◆ Partnered and launched RouteOne – the first major Web marketplace Joint Venture for the financial services business of Ford, General Motors, Chrysler and Toyota ◆ Six promotions over a course of 12 years ◆ Delivered several 500+% performance improvements across core technology capabilities supporting the $60 Billion revolving debt of Treasury, and next generation securitization system built in record time ◆ Launched the first major Java application in the industry ◆ Implemented the new middleware hub for data integrations between Ford and its global supply chain
Software Development Positions
1990 - 1993
RESPONSIBILITY: ◆ Held hands-on software engineering and technology roles (C, UNIX, Windows, Integration, Sys Admin) and applied learnings from internships across a series of new opportunities in the technology consulting, health care and petrochemical fields. ◆ Lubrizol Corporation - Programmer Analyst – Cleveland, OH (1992 – 1993) ◆ Cleveland State Health Service - Technical Analyst – Cleveland, OH (1991 – 1992) ◆ Modi Olivetti - Software Engineer – New Delhi, India (1990 – 1991)