Scott Waddell

Founder

2019 - Current

Sortd is a collaborative, online, organisational change management platform which helps companies get the most out of their change programmes. We're currently looking for foundational partners, so if you interested in getting your change program #sortd, let me know!

Senior Business Analyst

2023 - 2024

Senior Business Analyst

2022 - 2023

Product Manager

2021 - 2022

I started with Antler as a Product Development Engineer (product & development role) building the Antler Launch Academy based in their Antler Education team. I later moved into the Global Antler Technology team as a Technical Product Manager where I was the Acting Head of Product for 6 months, during which time I built the team from the ground up to 7 full time employees, post this I moved into a strictly Product Management role focussed on Antler’s core product where I managed a team of 7 engineers and designers. Responsibilities: • Hiring and development of a team of engineers and designers • Definition of product strategy and roadmap • Developing product requirements • Working with internal and external stakeholders to plan product features • Managing sprints (sprint planning, running daily stand-ups, backlog grooming, running sprint retrospectives)

Product Development Engineer | Antler Education

2020 - 2021

Lead product engineer developing the Antler Launch Academy Platform.

Senior Business Analyst

2020 - 2022

As a Senior Business Analyst with Suncorp, I was exposed to a variety of projects and initiatives within the business. Projects: • Enterprise Call Recording (Verint) • Direct Distribution Program (Customer Experience Improvement Program • Motor Digital Core Project Responsibilities: • Managing expectations with a variety of stakeholders through the claims and direct distribution business units • Eliciting and prioritising business requirements for use by external vendors and engineers • Mapping current & future state processes • Participating in various Agile ceremonies

Senior Business Analyst

2020 - 2020

As a Senior Business Analyst with Service NSW, I was exposed to a variety of digitisation initiatives within the NSW government. Responsibilities: • Acting as the Lead Business Analyst for a variety of digitisation projects • Mapping current & future state processes • Analysing and presenting various digitisation options • Writing business requirement documents for use by developers • Participating in various Agile ceremonies • Data driven analysis and prioritisation of 200+ paper based processes (using R, Excel, and Tableau) • Implementation of key reporting metrics for digitised processes

Integration and Transformation Business Analyst

2019 - 2020

As an Integration and Transformation Business Analyst with PICA Group, I was exposed to high level integration (M&A) and business transformation activities from within the Enterprise Project Management Office. Responsibilities: • Leading the Customer Experience & Technology Stream of the Business Transformation Programme. • Providing direction and upskilling of a team of 3 Business Analysts working within the Customer Experience & Technology streams • Mapping current & future state processes across the business • Reporting on programme progress to C-Suite level stakeholders Achievements: • Implementing NPS scoring across customer interactions via AskNicely software • Creation of an Integration Playbook to consolidate learnings and set out best practices for future acquisitions and subsequent acquisitions • Creation of a web based EPMO dashboard to report on portfolio project status

Management Consultant

2016 - 2019

As an Independent Management Consultant, I have been exposed to a variety of projects in different industries with a focus on Process, Lean Six Sigma/Operational Excellence, and Project Management in some of Australia and New Zealand’s leading companies. Key roles have included: Accenture/NBN: Process & Change Consultant: Uplifting process maturity and embedding BPM practices within their newly established fibre-to-the-curb programme of work and managing change initiatives which accompanied this drive. This role covered process documentation, process walkthroughs, continuous improvement practices, benefits realisation tracking, and defining KPI's/process metrics. TransGrid: Business/Process Consultant: Establishing a repository-based process management system (ARIS) and the accompanying process decomposition structure, developing custom reports, and uplifting business capability. Origin Energy: Project Manager: Managing the budget, schedule, and testing of deliverables for an energy trading and risk management (ETRM) platform release. Customer Science/Yellow Brick Road: Senior Business Analyst/Project Manager: Managing the requirements gathering, process documentation, budget, schedule, and testing of deliverables for development of a mobile-first lead management platform. Service NSW: Robotic Process Automation Consultant: Requirements gathering, vendor selection, and PoC build using Nice & UiPath RPA platforms. ETHLend/Aave: Blockchain Advisor/Community Manager: Business & Technical Advisor for ETHLend, a decentralised peer-to-peer lending blockchain startup.

Business Transformation Consultant

2014 - 2016

As a business transformation consultant with IBM Global Business Services, I applied a practical and structured approach to help solve business problems with various clients. I worked in teams to achieve results, and built and maintained positive and trusting working relationships. Responsibilities: •Interviewing stakeholders, and facilitating and leading workshops/focus groups (current state assessment, future state ideation workshops) in an engaging and interactive manner. •Analysing change impacts, business readiness, skills, behavioural and cultural impacts from the change in processes and technology for the client. •Maintaining stakeholder relationships and developing project cost/time estimates and status reports. •Defining and managing the project plans, tracking progress against plan, and identifying, escalating and mitigating project risks and issues. •Guiding clients in redesigning their processes to meet strategic goals and remove process wastes and non-value adding activities. •Establishing baseline measurements and KPI’s enabling clients to measure and adopt continuous, iterative improvements. •Analysing financial and non-financial areas of benefits for the client. •Business analysis and requirements gathering. •Interviewing and hiring staff. Key achievements: •Interviewing and making recommendations to the C-suite in both a leading New Zealand bank, and also one of New Zealand’s largest district health boards. •Leading the UX redevelopment of a website for a utilities company. •Successfully developing and implementing organisational change management tools into a large insurance company.

Business Consultant

2012 - 2014

As a Business Consultant, I worked with a variety of different organisations on improving their performance and efficiency. Key roles included: Business/Data Analyst for an import/export company, and Business Consultant for a company looking to expand in APAC.