Stephen Hsu

Chief Product Officer

2023 - Current

Leading the PM, Design, Growth, Research, and Ecosystem teams, I am responsible for the product vision, strategy, and roadmap of the #1 scheduling automation platform in the world.

SVP of Product & GM, MuleSoft (iPaaS & API Management)

2022 - 2023

As GM of the world’s #1 Integration & API Management platform, I led the $1.8B iPaaS, API Management, and Data Integration portfolio and PM organization. Growing at 30%+ ARR, our products became the center of a massive wave of AI & digital transformation projects serving the most well known enterprises in the world. During my tenure, MuleSoft became the fastest growing business at Salesforce, among the highest operating margins in the industry. Our vision, Data & AI product strategy, GTM strategy, and roadmap enabled us to continue our rapid growth despite the macroeconomic conditions of 2022-2023.

VP of Product, MuleSoft (iPaaS & RPA)

2020 - 2022

Leading a diverse organization of product managers who collaborate with 300+ engineers, I helped expand the company from a single $800M+ platform product to a $1.3B multi-product portfolio that includes no-code integration automation, robotic process automation, API-led integration development tools, and our connectivity platform.

VP of Product, Sales Cloud (AI & Automation)

2019 - 2020

Led Salesforce’s CRM AI & Automation product portfolio by driving roadmap and go-to-market activities to make our $6B Sales Cloud the #1 Sales Force Automation provider for 15 years and running. Products: -High Velocity Sales, the ultimate inside sales AI & Automation solution for CRM -Salesforce Inbox, our AI-powered email & calendar solution for sales -Conversation Intelligence, our AI-driven insights solution for sales calls -Sales Dialer, our native dialer solution and our CTI partnerships -Sales Cloud mobile apps (the sales apps in the Salesforce mobile app) -Strategic partnerships & integrations with Google (Gmail, Sheets), Microsoft (Outlook, Teams), LinkedIn (Sales Navigator), and Slack -Core Sales Cloud productivity capabilities (leads, contacts, duplicate management, calendar, and tasks) Speaker: Dreamforce 2019 Sales Cloud Keynote with 4k attendees and 200k+ viewers online (link to recording below - starts 13:00)

Head of Product, High Velocity Sales

2017 - 2019

From initial product concept and definition all the way to go-to-market strategy, pricing, and marketing, I led 100+ engineers, designers, and product managers to launch High Velocity Sales, the ultimate sales engagement solution. To achieve it, I unified four different product line teams under one vision and led a cross-functional group of team leads to execute an aggressive plan that enabled us to enter a new market, just in time for debut at Dreamforce ‘18. Award: Special achievement for launching High Velocity Sales Speaker: Presented at the company’s FY20 kickoff that led 35k employees toward the company’s priorities for the next year

Head of Product, Conversational AI

2016 - 2017

Directly is an AI-driven customer service platform that companies like Airbnb, Microsoft, Samsung, Nextdoor, and more use to scale their customer support organizations across the world. Led the launch of Directly's expert-powered, patented, AI messaging platform to find product market fit and revenue channels, enabling companies like Samsung to embed multi-tier customer service experience in messaging channels (16+ million Samsung S6, S7, and S8 devices) and Airbnb to connect expert hosts to guests in the Airbnb app itself. I helped lead the company upmarket post-Series A by creating and executing on a roadmap that acquired customers like Microsoft, Samsung, LinkedIn, Autodesk, and Airbnb. We successfully secured our Series B round with an innovative group of customers, including strategic investments by Microsoft and Autodesk.

Director of Product Management, Experience Cloud

2014 - 2015

Co-founding product manager (1 of 3 PMs) of the now $1B ARR Experience Cloud, creating and leading the next generation of artificial intelligence for customer experiences. I helped found Experience Cloud as the Product Lead on Customer Communities and grow it into one of the fastest growing product lines in Salesforce history.

Senior Product Manager, Experience Cloud

2013 - 2014

Launched the Communities product line in June 2013 and helped build the business into one of the fastest growing product lines in Salesforce history. I was one of the three original product managers who led the development of the product, which would eventually grow to nine-figure ARR and be supported by 15+ engineering teams. Launched Salesforce1 for Communities, the mobile app built on the new Lightning platform. I led the development of several of the social capabilities of Salesforce1, including the community features and notification system.

Co-Founder

2014 - 2015

Co-developed a social app that engages users with a public side and a private, encrypted side of the same post. Built on iOS utilizing Facebook's Cloud offering Parse, Flypfeed enabled users to tell two sides to every story. My co-founder and I designed, developed, and launched the app in July 2015. US Patent: System and method for creating and transitioning to multiple facets of a social media object in a social network

Product Line Manager, Analytics & Data Platform

2012 - 2013

Lithium (now Khoros) is the #1 customer engagement platform (Gartner Magic Quadrant). Led a team to launch the Lithium Social Intelligence analytics product at LiNC 2013, including community analytics, data platform, and social media management. Managed a product management team to launch a next generation data platform and analytics product (Lithium Social Intelligence) to extend analytics capabilities across Lithium's Social Customer Experience platform; the first product to be publicly launched at the LiNC annual conference in company history. Incidentally, the data engine we chose to crunch the data was a company called Edgespring, which went on to be acquired by my next employer and become Salesforce’s Analytics Cloud.

Product Manager, Social Media Marketing & Support

2011 - 2012

Led product management for social media marketing and support that unlocked our entry into the social support market and Forrester’s Wave report for social media monitoring.

Product Manager, Patient Access Intelligence

2010 - 2011

Launched a patient access workflow product that helps hospitals screen and register patients. Planning the roadmap, interfacing with client success teams, and defining requirements, I worked closely with all stakeholders in a cross-departmental team to develop the features of the product. In addition, I led implementation, QA, third party integrations (HL7), and UAT efforts to make Go Lives successful for clients. Award: Leadership Pillar Award 2010 Award: Project Management Award 2010

Implementation Manager

2010 - 2010

Led customer success engagement and implementation of analytics solutions across North American healthcare systems.

Manager

2008 - 2010

Managed a 25-consultant organization comprised of revenue cycle teams in New Jersey, Florida, Virginia, and Georgia. Contract analyses, claim audits across managed care, Medicare, Medicaid, and workers' compensation volumes, and consulting on revenue cycle process flow. Manager of IT and network operations within the East Coast office of Triage Consulting Group. New Jersey Hospital: Identified $6 million in unbilled implant charges, resulting in $2.5 million in additional reimbursement to the client. National Health System: Identified out-dated Gamma Knife CPT code being used on UB-04s, resulting in $8 million in recovered underpayments across the entire system. Regional Health System: Revamped revenue cycle process for identifying and collecting reimbursement from Workers Compensation carriers across multiple states. Increased reimbursement rate across the system by 45% based on usual and customary payment disputes and avoidance of contractual time limits.

Senior Associate

2005 - 2008

Led revenue cycle consulting engagements with hospitals in San Francisco, Los Angeles, San Diego, Las Vegas, Atlanta, Tampa, Jacksonville, and Philadelphia, identifying between $2 and $4 million in underpayments across managed care and government payers on each project. Developed database applications to build efficient claim audit processes, supported IT infrastructure across the company, performed data analysis for process flow recommendations. Award: Top Senior Associate 2007 Award: Top Senior Associate 2006 Award: Information Technology MVP 2006

Associate

2003 - 2005