Stevens Bonhomme

Founder & CEO

2023 - Current

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Founder

2021

Adjunct Professor Of Business

2020

* Taught undergraduate business courses * Worked with the Dean and Business School faculty on curriculum development and assessment * Mentored students

Program Manager _ Trust & Safety Services

2021 - 2023

Microsoft Advertising || Network Quality & Policy || Supply Policy Creation & Implementation • Implemented scalable initiatives around strategic partner policy, application, and enforcement • Established a streamlined process to improve partner policy experience and satisfaction • Drove direct engagement with strategic partners, and assist with strategic policy positions • Utilized project management skills to organize & prioritize goals, timeframes, balance workload to preserve the long-term health of the marketplace while maintaining transparency

Client Success Manager _ Microsoft Advertising

2019 - 2021

* Introduced and upsold new products and features that match/align with clients’ goals. * Consistently met and exceeded quota by 30-50% to team's median * Educated clients on the Bing Ads platform and associated tools, taught self-serving whenever possible * Empowered advertisers around the world to reach their maximum potential through paid search engine marketing (SEM) on the Microsoft Advertising network

Microsoft Ads Onboarding Specialist

2018 - 2019

 * Identified, fostered and grew business relationships with customers by offering a compelling portfolio of advertising products  * Drove revenue and share of wallet to support the growth of the Microsoft Search Ads marketplace. Met and exceeded quotas per forecast  * Performed account analysis to evaluate consultation opportunities with additional solutions partners

Chapter Vice President

2018 - 2018

* Community Development * Assistantship * Brotherhood * Civic Duty

Consumer Support Associate / Collection Specialist

2018 - 2018

 * Achieved the completion of collection for an assigned group of delinquent accounts to minimize losses of the bank.  * Established excellent customer service by assessing customers’ credit issues, financial counseling, and offering alternatives.  * Collaborated with and supervised members of the collections group with collection tracking and reporting.

Director of Professional Development of the GSA / Graduate Assistant

2016 - 2017

 * Coordinated the planning, management, and organization of the professional development of numerous, diverse graduate students.  * Oversaw leadership and development of students as an active board member of finance/budget committee and research policy council.  * Contributed to administration and operations for education programs and enforced departmental policies, procedures, and budgets.

Retail Sales Associate

2014 - 2015

 * Delivered outstanding customer service and maintained mutually beneficial relationships for long-term customer retention.  * Proactively Assessed customers’ needs to provide assistance and information on product features specific to client needs.  * Remained knowledgeable on products offered and reviewed available options to ensure optimal customer satisfaction

Data Analyst / Fleet Coordinator

2011 - 2013

 * Trained colleagues as the team leader; compiled, analyzed, and interpreted the sales data to improve future company processes.  * Oversaw manpower scheduling, labor distribution, equipment tracking and service vehicle assignment to locations as per client.  * Determined types or amounts of equipment, materials, or personnel as required according to specifications.