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Breaking bread and building connections
Talks about Startup, Entrepreneurship and The Scoop
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Susan Kim
Limited Partner at Operator Collective
San Francisco Bay Area
Overview
Susan Kim is a former 3x CEO with a background at Google and eBay, currently serving as a Limited Partner at Operator Collective and a mentor at MuckerLab and SparkLabs. She has held leadership roles at prominent companies like Edmodo and Eatwith, showcasing expertise in product management, strategic partnerships, and e-commerce.
Highlights of Susan Kim's career include her tenure as CEO at Plum District and Eatwith, as well as her experience as Head of Global Commerce Operations at Google and Chief of Staff at eBay North America Marketplaces.
Work Experience
Limited Partner
2019 - Current
Operator Collective is a venture fund and dream team community of Operator LPs.
Mentor
2013
MuckerLab is a mentorship-driven startup accelerator focused on serving Internet software, services and media entrepreneurs in Los Angeles and broader Southern California. MuckerLab aims to accelerate the growth of the overall technology ecosystem in Los Angeles by filling a critical gap currently in the market for start-ups at the earliest stages – resources, infrastructure, capital and guidance.
MuckerLab is the operating and acceleration platform of Mucker Capital.
Mentor
2012
SparkLabs is a startup accelerator founded by entrepreneurs for entrepreneurs in South Korea. The focus will be on startup companies from the Internet, online gaming, mobile, ecommerce and digital media sectors. Advisors include Vint Cerf (Google) and Mark Cuban (owner, Dallas Mavericks).
Chief Executive Officer
2019 - 2021
With over 100 million accounts in 180 countries, Edmodo is one of the largest educational technology platforms in the world. Edmodo provides safe, digital spaces for educators to fully engage students in a meaningful learning community. Backed by Benchmark, Greylock, Learn Capital, Edmodo was acquired by NetDragon (SEHK: 777) in 2018.
Edmodo is a global education network that connects all learners with the people and resources they need to reach their full potential.
Raised $77,500,000.00 from Z-kai.
Board Of Directors
2017 - 2019
Cladwell (500 Startups alum) makes apps that help simplify your life by helping you simplify your wardrobe. Cladwell believes that when you can cut clutter, you make room for bigger things.
Cladwell is a mobile application that offers personal styling services.
Raised $2,795,000.00 from Science and M25.
CEO
2015 - 2017
Backed by Greylock Partners, EatWith is a global marketplace for communal dining. From Tel Aviv to San Francisco to Barcelona, EatWith connects people through unique dining experiences in 250 cities and in 50 countries around the world. Brought in to accelerate growth. Cut operating expenses by 50% while growing year over year GMV by 89%. Forged key partnerships with TripAdvisor and MasterChef. Acquired by VizEat Sept 2017.
EatWith is a community that invites people to dine in homes, connect with hosts, share stories and enjoy homemade cuisine.
Raised $8,000,000.00 from Tripadvisor and Greylock.
CEO
2012 - 2014
With over 2 million members, Plum District is one of the largest ecommerce platforms and media properties dedicated to delivering high-quality, vetted, relevant products and information to Moms. Plum District is backed by Kleiner Perkins, General Catalyst, and Comcast Ventures. Brought on to turnaround the company, achieved profitability within 12 months. Acquired by nCrowd December 2014.
VP, Operations
2011 - 2012
Scale and manage design team, customer service team, HR and finance. Manage logistics, production, and fulfillment for fast growing ecommerce company.
Minted is a design marketplace that connects users with artists to help them create something one-of-a-kind.
Raised $297,100,000.00 from T. Rowe Price and Permira.
Head of Global Commerce Operations
2010 - 2011
Scaled the operations team from 15 to 200+ for Google Product Search, Google Wallet, and Google Offers.
Head of Consumer Apps User Operations
2008 - 2010
Manage the Consumer Applications User Operations group, includes the Gmail, Talk, Voice, Calendar, Docs, Sites, Spreadsheets, Reader, and Picasa teams.
Google is a multinational corporation that specializes in Internet-related services and organizes the world’s information.
Raised $26,100,000.00 from Angel Investors LP, Kleiner Perkins, Signatures Capital, Sequoia Capital, Arnold Schwarzenegger, Shaquille O'Neal, Henry Kissinger, Google and Tiger Woods.
Chief of Staff, North America eBay Marketplaces
2007 - 2008
Develop overall Product Development roadmap recommendation to align engineering investment against corporate strategy. Present to senior management to obtain executive support and buy-in. Work cross-functionally across business units, product management, and product development teams to execute against product and business strategy.
Sr. Manager, Product Management, Customer Segments & Insights
2006 - 2007
Oversee end-to-end buyer experience on eBay. Managed two direct reports, responsible for generating and synthesizing customer insights to support the global product organization. Received two back-to-back quarterly awards for outstanding performance and business impact.
Manager, Product Marketing
2003 - 2006
Develop strategies and new site features aimed towards increasing buyer activity on eBay.com. Selected by executive management to receive the North America Business Impact Award for business leadership. Launched Want It Now, the first buyer-driven format on eBay and exceeded year-end user acquisition targets two weeks after feature release.
EBay Ventures invests in disruptive companies that are revolutionizing the commerce landscape.