SK

Susan Kim

Limited Partner at Operator Collective

San Francisco Bay Area

Overview

Work Experience

  • Limited Partner

    2019 - Current

  • Mentor

    2013

    MuckerLab is a mentorship-driven startup accelerator focused on serving Internet software, services and media entrepreneurs in Los Angeles and broader Southern California. MuckerLab aims to accelerate the growth of the overall technology ecosystem in Los Angeles by filling a critical gap currently in the market for start-ups at the earliest stages – resources, infrastructure, capital and guidance.

  • Mentor

    2012

    SparkLabs is a startup accelerator founded by entrepreneurs for entrepreneurs in South Korea. The focus will be on startup companies from the Internet, online gaming, mobile, ecommerce and digital media sectors. Advisors include Vint Cerf (Google) and Mark Cuban (owner, Dallas Mavericks).

  • Chief Executive Officer

    2019 - 2021

    With over 100 million accounts in 180 countries, Edmodo is one of the largest educational technology platforms in the world. Edmodo provides safe, digital spaces for educators to fully engage students in a meaningful learning community. Backed by Benchmark, Greylock, Learn Capital, Edmodo was acquired by NetDragon (SEHK: 777) in 2018.

  • Board Of Directors

    2017 - 2019

    Cladwell (500 Startups alum) makes apps that help simplify your life by helping you simplify your wardrobe. Cladwell believes that when you can cut clutter, you make room for bigger things.

  • CEO

    2015 - 2017

    Backed by Greylock Partners, EatWith is a global marketplace for communal dining. From Tel Aviv to San Francisco to Barcelona, EatWith connects people through unique dining experiences in 250 cities and in 50 countries around the world. Brought in to accelerate growth. Cut operating expenses by 50% while growing year over year GMV by 89%. Forged key partnerships with TripAdvisor and MasterChef. Acquired by VizEat Sept 2017.

  • CEO

    2012 - 2014

    With over 2 million members, Plum District is one of the largest ecommerce platforms and media properties dedicated to delivering high-quality, vetted, relevant products and information to Moms. Plum District is backed by Kleiner Perkins, General Catalyst, and Comcast Ventures. Brought on to turnaround the company, achieved profitability within 12 months. Acquired by nCrowd December 2014.

  • VP, Operations

    2011 - 2012

    Scale and manage design team, customer service team, HR and finance. Manage logistics, production, and fulfillment for fast growing ecommerce company.

  • Head of Global Commerce Operations

    2010 - 2011

    Scaled the operations team from 15 to 200+ for Google Product Search, Google Wallet, and Google Offers.

  • Head of Consumer Apps User Operations

    2008 - 2010

    Manage the Consumer Applications User Operations group, includes the Gmail, Talk, Voice, Calendar, Docs, Sites, Spreadsheets, Reader, and Picasa teams.

  • Chief of Staff, North America eBay Marketplaces

    2007 - 2008

    Develop overall Product Development roadmap recommendation to align engineering investment against corporate strategy. Present to senior management to obtain executive support and buy-in. Work cross-functionally across business units, product management, and product development teams to execute against product and business strategy.

  • Sr. Manager, Product Management, Customer Segments & Insights

    2006 - 2007

    Oversee end-to-end buyer experience on eBay. Managed two direct reports, responsible for generating and synthesizing customer insights to support the global product organization. Received two back-to-back quarterly awards for outstanding performance and business impact.

  • Manager, Product Marketing

    2003 - 2006

    Develop strategies and new site features aimed towards increasing buyer activity on eBay.com. Selected by executive management to receive the North America Business Impact Award for business leadership. Launched Want It Now, the first buyer-driven format on eBay and exceeded year-end user acquisition targets two weeks after feature release.

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