Tejaswini (Wini) H.

Chief Services Officer, Allstate Protection Plans

2017 - Current

I have been part of the SquareTrade leadership team since its acquisition by Allstate in 2017 and the CSO since 2022. We operate as Allstate Protection Plans in North America and SquareTrade internationally.

Chief Services Officer

2022

As Chief Services Officer for SquareTrade/Allstate Protection Plans, I lead a diverse team with global responsibility for: 1) Supply Chain Strategy 2) On-demand mobile repair services (SquareTrade Go), 3) Customer Experience, 4) Technical Support, and 5) Business Operations. We design and deliver customer-first service experiences. SquareTrade's global contact centers and network of supply chain partners ensure that customers receive fast, convenient service for smartphones, home electronics, appliances, furniture and merchandise protected by SquareTrade & Allstate Protection Plans. I led development and transformation of SquareTrade's services and supply chain strategy prior to its unsolicited acquisition by Allstate for $1.4B in 2017. We continue to pioneer industry-leading service experiences and proudly operate as a member of the Allstate Family of Companies, offering protection plans under both SquareTrade Protection Plans and Allstate Protection Plans brands. I am passionate about customer-centric solutions, developing women in leadership, and creating pathways for equity: + Featured speaker at the 2021 Social Innovation Summit, with “An Honest Look at Racial and Social Justice” + Panelist at Connected Claims USA 2018 Conference discussing our approach to "Winning the Hearts and Minds of Customers". + Founding Executive Sponsor for SquareTrade’s WOMEN Employee Impact Group (formerly Women’s Leadership Initiative) focused on professional development, mentoring, and networking. + Moderated SquareTrade's "Lean In, Geek Out" Women in Leadership Panel discussion on strengths and opportunities for professional women, overcoming Impostor Syndrome, seeking mentors and coaches, and lessons for advancing our careers.

Senior Vice President, Operations

2019 - 2022

Vice President, Supply Chain and Operations

2017 - 2019

Senior Director, Supply Chain & Operations

2015 - 2017

Angel Squad Member (Investor)

2021

Hustle Fund's Angel Squad is a curated, diverse, learning-oriented community of seed and pre-seed investors from all walks of life.

Member

2021 - 2024

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.

West Region Lead, Customer Insights & Business Consulting Manager

2007 - 2015

ZS is a global sales and marketing consultancy. * Senior leader advising biotech clients on a broad range of marketing and sales issues including go-to-market strategy, commercial innovation, customer experience research and brand performance tracking. Leading multiple engagement teams consisting of 4-5 consultants each in addition to spearheading cross-functional account development activities for one of our firm's largest client teams. * Launched global Commercial Procurement initiative to develop thought leadership and procurement engagement strategies for senior Client Development Partners at ZS. Conceived and conducted Commercial Procurement Maturity benchmarking study, presented at ProcureCon Pharma. * Led strategy definition, professional development and employee engagement for 50+ consultants and analysts as West Region Lead for the newly created Customer Insights group * Conceived and jump-started a Global Knowledge Management capability, spearheaded firm-wide efforts to deploy a enterprise social collaboration platform and revitalize the firm's approach to grassroots Innovation. * Led multiple employee engagement initiatives including quarterly office forums, recruiting. Professional development manager for multiple Associates and Associate Consultants.

Leaders for Global Operations Fellow - Product Operations

2006 - 2006

* Cross-functional collaboration across Product Operations, Manufacturing, Quality organizations to recommend changes to customer returns process. Published MIT masters thesis entitled "Re-Architecting the Failure Analysis Supply Chain": https://dspace.mit.edu/handle/1721.1/39487

Case Leader (Sr Consultant) - Product Operations

2004 - 2005

Infosys Consulting, pioneered the Global Delivery Model to address client issues affecting customer, product and enterprise operations. * Led cases with financial services and retail (specialty apparel) clients, saving them over $40M through re-engineered product development processes and business planning solutions. * Recognized for thought leadership and contribution to firm's growth through development of practice area collateral and strategic sourcing diagnostic tool and recruiting of new MBA consultants

Technology Sourcing Manager - Optics

2001 - 2004

Nokia (formerly Alcatel-Lucent / Lucent Technologies) is a global communication solutions provider supporting service providers, enterprises, strategic industries and governments worldwide * Established strong relationships with 10 global high-tech suppliers, monitoring performance for success while leading cross-functional virtual team across Europe, Asia and Americas. * Developed optical component technology roadmap and strategy, negotiated annual supplier contracts, saving 20%+ in costs, exceeding industry benchmarks and internal targets * Received 2003 Bell Labs President’s Silver Team Award for collaboration and supply chain excellence

Professional Services Consultant

2000 - 2000

Advanced Technology Intern

1999 - 1999