Vivek Chadha

SVP, Global Head - Service Provider & Telco Business, Rakuten Cloud | MD, Rakuten Symphony MEA

2022 - Current

Senior Vice President, Global Head Telecom (Acquired by Rakuten Symphony)

2022 - 2022

Vice President, EMEA

2021 - 2022

Partner

2021 - 2022

Partner

2020 - 2021

Vice President & Europe Head

2019 - 2020

I had the privilege of working with a very talented and motivated team of colleagues and together we helped some of the leading companies, re-imagine their digital future. I was responsible for the Europe regional P&L, strategy and execution along with sales team and sales process improvements, for existing as well as new business and supporting our customers on their digital transformation journey, with a special focus on agile, devops and cloud related change - to ensuring a relentless focus on evolving their end-customer experience. Strong emphasis on cloud transformation for our customers allowed winning multiple Tier-1 new logos across Fashion Retail, ISV’s, Financial Services, including an award for the best strategic deal of the year, in my short stint. Decided to pursue an entrepreneurial venture and left at the end of Q4.

Associate Vice President & Europe Head of Sales & Business Development, Transformation Services

2014 - 2019

Head of Sales for Europe, helping Europe's leading Telecom and Media companies transform their networks and network managed services operating models to align with the fast changing Technology landscape by leveraging enablers such as AI, ML, Robotics, IoT, SDN/NFV with a view to be 5G and Digital Ready with the end focus being enhanced Customer Experience. I was responsible for new business as well as enhancing and improving engagement with existing clients across Europe working with some of the biggest Telecom operators, with complete P&L responsibility for a diverse sales team across the EMEA region, cutting across all facets of Sales, Pre-Sales, Solutions & Delivery, including all aspects of long term strategic planning, new entity setup, M&A assessments, partnerships and co-creation.

Global Client Director

2011 - 2014

Global Client Director, for one of the largest UK HQ’d mobile providers. Responsible for Customer Engagement, Large Deals pursuit including Bid Management, Deal/Solution Architecture including commercials & contracts for the global account spanning UK, Europe, Africa, APAC & Mid-East.

Head (UK & Europe) - Business Advisory Services, Telecoms

2009 - 2011

Head UK & Europe - Global Media & Telecom, Business Advisory Services. As part of heading this Tech Consulting portfolio - Worked with large telecom and media clients leading the design and development of their business transformation roadmap including all facets of Business KPI alignment, strategic architecture blueprint and technology transformation roadmap. Some of the engagements involved transformation across OSS , BSS including Enterprise CRM, Billing, Revenue Assurance and BAM.

Head IT & Market Strategy (UK) - Media & Telecom

2007 - 2009

Principle - Communications Media & Entertainment at Infosys. Responsible for developing and managing new client relationships and business development across Media and Mobile telecom segments. Some large Consulting engagements were related to Mobile Billing and Identity Management Solutions. Conceptualised and developed a patented solution concept for a social platform for assisting service providers in launching new products - listed as co-author of the same.

Senior Manager & Principal, Telecom Solutions

2006 - 2007

Led a successful NPDC (Network plan design & construct) process transformation program for a large Australian Telco and later, for a large UK operator, the setup of a Co-location centre for multi-vendor development teams to improve service delivery within the software engineering lifecycle.

Technology Project Manager

2004 - 2006

Project and Technical lead for a variety of projects spanning Verisign, Aetna Corp, British Telecom etc.across multiple domains ranging from Managed PKI to Next Gen OSS solution design as well as Network Resilience / DR - Business Continuity Management design. At one point was leading 3 development teams and running the Product Development with mulitple product version releases for a combination of OS / hardware environments for the worlds largest Enterprise PKI product.

Architect & Tech. Lead

2000 - 2004

Technical lead for designing and coding a proxy server for a GSM Mobile LBS solution and later large scale multi-tiered enterprise web applications - including an Order Management System for the 2nd largest retailer globally (Target Corporation, USA), developed a large scale Enterprise Content Management System (Banta, USA)

Software Engineer

1999 - 2000

Worked in cutting edge (yet to be formalised) J2EE technologies such as JSP and launched a B2B2C portal in less than 70 days single-handedly including: Technical Architecture & Design Navigation & UI Design Development, Testing and Go-Live Deployment Server Side development + Front end scripting Portal had a product catalog of around 3 million SKU's.

Associate Consultant

1998 - 1999

Developed software to support financial risk analytics for stock market trades including complex derivatives. Key achievement was developing the portfolio analysis module (based on Forte 4G platform) for Value-at-Risk computations, which allowed visual comparison of pay-off curves and could recommend changes to the existing portfolio based on desired payoff curves.